Remote Junior Dispatcher for Non Emergency Medical Transportation (NEMT)

Remote Junior Dispatcher for Non Emergency Medical Transportation (NEMT) Location: Remote Schedule: From 8 am to 5 pm EST (New York Time) (8 hour shift), Monday to Friday with every other weekend availability. Language: Speak English and Spanish. Responsibilities Scheduling You will schedule vehicles to pick up and drop off clients to their medical appointments You will inform drivers of their assignments for the day and/or week. You must be able to schedule last‑minute trip requests and be sure the clients reach their appointments on time. Communication You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur. You will listen and speak to people by dispatching software and phone. Your ability to listen, speak plainly and communicate effectively will be necessary. You will work in a fast‑paced environment and must be able to multitask, communicate effectively, and manage your time efficiently. You must be organized, detail‑oriented, and able to work well under pressure. Handling Problems You will need to resolve any issues or complaints, including scheduling conflicts, driver behavior, billing disputes, and any vehicle problems. You will need to be able to prioritize the most important situations and think quickly on your feet. You should think ahead and anticipate potential problems, such as allowing extra time during stormy weather. Reporting You will maintain accurate records of all transportation requests, including patient information, pick‑up and drop‑off times, and billing information. Monitoring Safety You will need to know about limits on how long drivers can work without rest and take that into consideration when making schedules. You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation. Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards. #J-18808-Ljbffr