Technical Account Manager

The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more.


Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world's brands and agencies rely on us to reach their customers and grow their businesses responsibly.


The scale of our platform brings unique technical challenges - from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you're driven to solve meaningful challenges, we'd love to meet you.

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

WHAT WE DO:

The Trade Desk is on a mission to streamline and enhance advertising's supply chain on the Open Internet. The Inventory TAM discipline is the primary technical point of contact through which the media world's most premium publishers and sellers connect to the advertising world's premier buy-side platform: The Trade Desk. As experts in our proprietary technology, the TAM team executes integrations with SSPs and directly with publishers via OpenPath. Additionally, we consult on usage of identity products (UID2, OpenPass) and more broadly identify and execute on opportunities to improve relationships with supply-side partners through technical solutions. We are problem solvers and trusted experts, at the front of the company's newest initiatives.

WHAT YOU'LL DO:

Technical Account Managers oversee integrations with inventory/publisher partners. The TAM is responsible for guaranteeing the technical aspects of the assigned partner integrations (both new and ongoing) by providing necessary documentation and technical guidance. They serve as liaisons between our partners and Engineering teams. This candidate isn't expected to buildsoftware, butwill be leveraging multiple technologies and tools to manage complex & custom integration projects. The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate advanced engineering concepts to non-technical stakeholders .In addition to serving as a technical advisor the Technical Account Manager will also help identify new opportunities where our products can better help our partners' businesses.

SKILLS SUMMARY:

• Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities.
• Greatwritten & verbalcommunication skills - this candidate will interact with some of our company's largest inventory partners. It's important to provide timely, professional customer service while making sure the projects stay ontrack.Candidateswillalso be responsible fordocumentingthe client's project and keepingthe team up to date on the status of the project
• Fast learner - Candidate must be able toquicklygrasp&learnnewtechnicalsubjects andbe able to explain them to others. Must be curious, creative, and thorough.
• Ability to influence people - Partners often come in with an idea of what they want todo and thiscandidate will be responsible for advisingthem on the best possible solution, even if it's not what the clientinitiallythought they wanted. This personwill become a technicalexpert andmust be able to act accordingly to consult with the client on their best solution.
• Project management abilities - this candidate will be managing long-term (multi-month) integrations, and will be responsible for setting timelines, keeping all stakeholders up to date, and independently driving the process forward. Superb attention to detail is an absolute must.
• Experience with a formal project management method is a plus.
• Selfless Team Player - The person in this role will interact with business, engineering, product and clients, representing many different types of personalities and opinions. Candidate must be able to communicate and navigate between all parties.

Who you are:

• 3+ years of work experience in a technical client-facingrole
• 1+ years of Ad Tech or tech industry experience
• Bachelor's degree from an accredited four-year university
• Experience with SQL, web technologies/web programming languages, and API's is strongly preferred
• Demonstrable creative thinking and problem-solving abilities
• Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
• Experience working with clients, product, and engineering teams - with the ability to breakdown complex concepts to non-technical stakeholders
• Proficient working knowledge ofExcel, Office and Outlook is a must
• Experience with digital advertising technology is a major plus
• Experience with Prebid integrations a plus

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location.All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

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