Medical Receptionist

Medical Receptionist for Float PoolJoin Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist for our Float Pool!Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.This position in particular may be expected to go to our off site/hub site locations and support a variety of practices at different times.ResponsibilitiesThe Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.This Patient Service Associate is expected to go to all of our Mercy locations: downtown, Overlea, Reisterstown, Lutherville, Glen Burnie, Overlea, Hunt Valley, Annapolis and Columbia.The Patient Service Associate is responsible for all front desk operations, which include, but are not limited to:Scheduling patientsAnswering phonesScanning medical recordsTriage patient phone calls for severity/importanceCollection of insurance information and verification or benefitsCharge entry and payment posting.Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.RequirementsEducation: High School Diploma or GEDPrevious experience in a Medical Office is preferred but not requiredMust be able to work independently and possess the ability to make independent decisions when circumstances warrant such actionMust possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general publicMust be flexible, have personal integrity, and the ability to function effectively as a team with other employeesAdapt to the changing needs of the organization, its patients and the marketActively contribute to a positive, congenial working environmentActively contribute to enhancing patient experienceMin USD $17.83/Hr.Max USD $26.75/Hr.Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.BenefitsCompetitive health, prescription, vision and dental benefits & wellness credit for eligible employees403(b) retirement plan with generous company match and "catch up" provisionPaid Time Off (PTO) & company paid holidaysTuition reimbursementMental Health resources and other employee related wellness opportunities through our Employee Assistance ProgramEmployer paid Short & Long Term Disability benefits for eligible employeesVoluntary BenefitsDiscounts on auto & home insurance and Verizon plansMercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and ValuesEEO StatementMercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.