Retail Operations Coordinator

Job Description

Job Description

Who We Are

At Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners including Patek Philippe, Rolex, and David Yurman. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.

What will you do as the Retail Operations Coordinator?

The Retail Operations Coordinator supports company-wide store operations by coordinating physical logistics, supplies, facilities follow-up, inventory support, and operational consistency across all locations. Although the title includes “Retail,” the role is positioned at the corporate level and serves all stores rather than being embedded in a single location.

• Maintain and update key logs, access records, and related store documentation across all locations.
• Monitor and organize storage inventory, including boxes, packaging, supplies, display support items, and other non-merch operational materials.
• Coordinate ordering and replenishment of boxes, bags, shipping materials, office supplies, and store support items.
• Support facilities coordination by tracking maintenance issues, service vendors, work orders, recurring inspections, and follow-up items for multiple locations.
• Assist with cross-store event operations, including materials preparation, shipping coordination, setup checklists, and post-event inventory recovery.
• Help maintain operational readiness standards across stores through audits, checklists, and routine follow-up.

What are we looking for in a Retail Operations Coordinator?

• Strong organizational ability with follow-through on recurring operational tasks and deadlines.
• Experience with purchasing, inventory, vendor coordination, or facilities support.
• Comfort working across multiple store locations and balancing many small but important details.
• Working knowledge of Excel or similar tools for logs, inventories, and ordering trackers.
• Reliable communication style and ability to coordinate with store leaders, vendors, and corporate partners.

Why would you love working for Diamond Cellar?

• Medical, Dental, Vision coverage – Medical coverage starts day one
• Short Term Disability & Long Term Disability coverage fully company paid
• Employee Discount
• Company paid life insurance
• 401(k) program with a company discretionary match
• Paid Time Off
• Opportunity to work with the top brands in the luxury jewelry space
• Be a part of a passionate, loyal, dedicated team

If you’re passionate about luxury and creating unforgettable experiences, apply today and become part of the Diamond Cellar family!

Diamond Cellar is an Equal Opportunity Employer.

All candidates must have the legal right to work in the United States.

Selected candidate must be willing to undergo a background check and drug screening.