Bilingual Customer Service Representative

Customer Service Representative Location - On-site in Madison, WI Position contingent upon award of contract Summary: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services Essential functions: Assists callers efficiently and in a polite, courteous and professional manner at all times. Conducts appropriate screening and eligibility functions. Obtains correct information to schedule appropriate modes of transportation. Maintains current knowledge of local operating transportation policies. Accurately and effectively uses trip scheduling and dispatch software. Maintains client, company and employee confidentiality. Communicates with facilities and/or providers as necessary to assure efficient transportation services. Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems Required skills and abilities: Excellent communication skills Basic computer and typing skills Type 30 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team Qualification: High School graduate or equivalent