Project / Quality Assurance Manager

Job Description

Job Description

About Human Potential Consultants

Human Potential Consultants (HPC) is a 29-year-old, family-owned federal contracting and social impact firm operating across 10+ states. We deliver project and personnel management to federal agencies in administrative services, facilities support, and workforce development. Our team is mission-driven, compliance-focused, and performance-oriented — and we take pride in consistently exceeding customer expectations while maintaining the highest standards of contractual integrity.

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Role Overview

The Project / Quality Assurance Manager serves as both an operational leader and a trusted advisor to our government clients. In this role, you will proactively identify risks, recommend solutions, and ensure contract performance consistently exceeds customer expectations — while protecting HPC's contractual and compliance interests across all assigned locations.

This is a hybrid role based in the Dallas, TX area, with travel to federal contract sites of 25–50% depending on contract locations.

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Core Responsibilities

•     Serve as the primary point of contact with the Government Contracting Officer's Representative (COR) or designated representative

•     Oversee day-to-day contract performance across all assigned locations

•     Ensure compliance with contract requirements, Performance Work Statements (PWS), Quality Assurance Surveillance Plans (QASP), and applicable federal regulations

•     Conduct scheduled and unannounced quality inspections; review and approve inspection reports, photographs, inventories, and service documentation

•     Investigate and resolve customer concerns promptly and professionally

•     Coordinate staffing, onboarding, and contingency coverage to prevent service disruptions

•     Prepare monthly performance reports and contract deliverables accurately and on time

•     Manage subcontractor performance and compliance

•     Support contract modifications, option year renewals, and transition planning

•     Conduct employee coaching and performance evaluations

•     Lead monthly operational reviews and identify continuous improvement opportunities

•     Support mobilization of new contracts and transition of incumbent work

•     Promote OSHA compliance, workplace safety, and professional customer service across all sites

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HPC-Specific Expectations

In addition to standard PM/QA responsibilities, HPC team members in this role are expected to:

•     Act as the Contract Manager's representative for daily operations

•     Maintain regular communication with Government CORs and client stakeholders

•     Implement HPC's Quality Assurance Program and standard operating procedures

•     Monitor staffing levels and maintain contingency plans to prevent service disruptions

•     Support mobilization of new contracts and transition of incumbent work

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What You'll Bring

Required

•     3+ years of experience managing federal, state, or local government service contracts

•     Experience supervising multi-site operations and field personnel

•     Demonstrated experience implementing Quality Control Plans (QCPs) and monitoring contract compliance

•     Ability to obtain and maintain required government background investigations or security clearances

•     Valid driver's license and reliable personal transportation

•     Willingness to travel 25–50% depending on contract locations

Government Contract Experience

Direct experience working with:

✓  FAR and contract compliance

✓  Quality Assurance Surveillance Plans (QASP)

✓  Performance Work Statements (PWS)

✓  Statements of Work (SOW)

✓  Contract deliverables management

✓  Contract modifications

✓  Corrective Action Plans (CAPs)

✓  CPARS support

✓  Invoice review and approval

✓  Contract mobilization and closeout

Technical Skills

✓  Microsoft 365 (Excel, Word, Outlook, Teams)

✓  SharePoint

✓  Adobe Acrobat

✓  Electronic inspection/reporting systems

✓  Workforce scheduling software

✓  Timekeeping systems

✓  Basic data analysis and reporting

Electronic inspection systems experience may include Smart Inspect, Connecteam, or similar platforms.

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Preferred Certifications

•     Project Management Professional (PMP)

•     Certified Manager of Quality/Organizational Excellence (CMQ/OE)

•     OSHA 30-Hour General Industry

•     Certified Professional in Supply Management (CPSM) — preferred but not required

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Core Competencies

✓  Leadership and decision-making

✓  Written and verbal communication

✓  Conflict resolution

✓  Risk management

✓  Customer service excellence

✓  Organization and attention to detail

✓  Multi-project management

✓  Contract compliance oversight

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Compensation & Benefits

Salary:  $45,000 – $55,000 annually

Type:  Full-Time, W-2

HPC is committed to the well-being and satisfaction of our team members. We prioritize comprehensive benefits and continue to increase available offerings as part of our ongoing commitment to our people.

Depending on the contract you work on, the following may be available to you and your family:

•     Health and Welfare Hourly Increase

•     Medical, Dental, and Retirement Plan options

•     Paid Vacation and Paid Sick Days

•     Flexible Spending Accounts (FSA)

•     Paychex Electronic Employee App and Portal

•     FinFit Financial Services

•     Employee Assistance Program (EAP)

•     Integrated Work/Life Benefits

Specific enrollment information will be provided upon eligibility.