Membership Manager

The Membership Manager plays a key supporting role within the membership function at Continuum — helping manage the member lifecycle from first inquiry through onboarding, retention, and renewal, while supporting thoughtful communication and coordination across both prospective and current members. About Continuum Club Continuum is an exclusive, members-only club that goes above and beyond to exceed the expectations of the world's most discerning clientele. Our community is composed of business and industry leaders, successful entrepreneurs, and influential creatives who share a passion for continuous self-optimization. We integrate AI-powered assistive wellness and health programming, including a proprietary app that provides members with hyper-personalized insights and suggestions in real time. Just as our clientele strives for physical perfection, Continuum’s vision for a reimagined wellness experience is always looking ahead and evolving. Description Membership Manager Continuum Club · Full-Time · On-Site · $78,000 – $85,000 annually, based on experience ABOUT CONTINUUM CLUB Continuum is an exclusive, members-only club that goes above and beyond to exceed the expectations of the world's most discerning clientele. Our community is composed of business and industry leaders, successful entrepreneurs, and influential creatives who share a passion for continuous self-optimization. We integrate AI-powered assistive programming, including a proprietary app that provides members with hyper-personalized insights and suggestions in real time. Just as our clientele strives for physical perfection, Continuum’s vision for a reimagined wellness experience is always looking ahead and evolving. ABOUT THE ROLE The Membership Manager plays a key supporting role within the membership function at Continuum — helping manage the member lifecycle from first inquiry through onboarding, retention, and renewal, while supporting thoughtful communication and coordination across both prospective and current members. This role works in close partnership with the Chief Membership Officer across membership operations and experience, acting as a trusted right hand in helping ensure consistency, follow-through, and thoughtful member care across all touchpoints. The ideal candidate is someone who understands the rhythm of a membership environment, brings strong organizational instincts and hospitality sensibility, and enjoys supporting both the operational and relational dimensions of the membership experience. REPORTS TO Chief Membership Officer DAY-TO-DAY SCOPE – Own the membership inbox and all pipeline communications; ensure timely, professional responses to every inbound inquiry and execute follow-up cadences so no prospect falls through the cracks – Schedule and prepare for calls, tours, and follow-up meetings; deliver recap notes and coordinate next steps with relevant team members – Maintain full CRM integrity across records, notes, and pipeline stages; process membership agreements, including sending, tracking, and filing executed contracts – Proactively identify patterns, stalled opportunities, and process gaps, and communicate themes to the Chief Membership Officer – Support the membership process through strong organization, follow-through, and proactive communication Member Experience & Retention – Oversee member onboarding logistics end to end. communications, scheduling, and the coordination of key onboarding moments – Maintain detailed member profiles and ensure preferences are accurately captured and consistently reflected in the in-club experience through close coordination with the concierge and floor teams – Exercise good judgment around member needs, escalations, and service recovery moments; know when to independently resolve issues and when to elevate to leadership – Identify at-risk members early and work with the Chief Membership Officer to develop and execute retention strategies – Manage renewal communications and support the execution of member moments, programming, and events throughout the year – Comfortable interacting with high-profile, high-expectation members with professionalism, warmth, and discretion Operations & Cross-Team Coordination – Serve as the connective tissue between acquisition, member experience, concierge, and floor teams — ensuring handoffs are clean, information is complete, and nothing is lost between functions – Maintain operational documentation and contribute to the continued refinement of membership policies, SOPs, and workflows – Assist with weekly membership reporting, pipeline tracking, and member engagement insights – Support broader membership initiatives as assigned by the Chief Membership Officer This is a team environment. Leadership will identify and reassign priorities as needs evolve, the Membership Manager may be called upon to contribute to a range of on-site projects and initiatives beyond the scope outlined above. WHAT WE’RE LOOKING FOR – 3–5 years of experience in membership management, hospitality, luxury guest services, or a similarly relationship-driven role – Demonstrated ability to support a relationship-driven process with strong attention to detail, organization, and follow-through – Exceptional written and verbal communication; your voice is warm and precise, never stiff or formulaic – Strong organizational instincts and the discipline to maintain CRM accuracy, documentation, and follow-up cadences without being managed to do so – Experience with CRM or membership management platforms; comfortable learning new systems quickly – Thrives in fast-moving, evolving environments where processes are still being refined and elevated – A genuine appreciation for what it means to belong somewhere — experience in fitness, wellness, hospitality, or lifestyle membership environments is strongly preferred COMPENSATION & BENEFITS Base salary: $78,000 – $85,000, based on experience Comprehensive Health Coverage: Medical, Dental, and Vision insurance, plus a Health Savings Account (HSA) option. 401(k) plan Gym membership/fitness class reimbursement #J-18808-Ljbffr