System Support Analyst

The System Support Analyst I is responsible for supporting all offices on the implementation and use of

multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes

ticket trends and recommends solutions to prevent questions and issues.

Essential Duties and Responsibilities:

• Supports multiple stakeholders on a range of systems (Including but not limited to Vision,

• eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)

• Troubleshoots and resolves tickets submitted timely

• Works with other team members in order to escalate issues that couldn't be resolved

• Reports on ticket trends weekly

• Reeducates system users as appropriate

• Informs key stakeholders of potential issues related to errors and trends

• Contributes to projects that will prevent questions, problems, and tickets

• Provides great customer service to our business partners

• Performs other duties as assigned/necessary

Minimum Requirements:

• Bachelor's Degree or equivalent experience required

• Experience in the IT/Healthcare industry/staffing/recruiting or field support

• Ability to analyze system and process related issues and offer solutions

• Strong customer service and communication skills required

• Must be able to work effectively as part of a team while maintaining a strong attention to detail

• Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft

• Office suite software programs, internet usage, and learning program design systems and software

• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required

#LI-JD5

Job Category: Corporate

Job Function: Corporate | Continuous Improvement | Continuous Improvement

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: Headquarters

Office Number: 0000

Pay Rate: $22-$25 / Hour

Date Posted: 2026-08-18T18:51:39