Customer Service Coordinator

Job Description

Job Description

Job Title:

Customer Service Coordinator

Location (city, state):

Deer Park, IL

Industry:

Medical Device Manufacturing

Pay:

$26-28/hr

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a global Medical Device organization, to hire an Customer Service Coordinator to support international order processing and operational execution. This team-focused environment values accuracy, collaboration, and continuous improvement.

Job Description:

The role supports the full cycle customer service process from order entry to delivery for international customers. The role hours are late shift: 130-10pm Sunday through Thursday. This role works closely with sales, operations, and cross-functional teams to maintain service levels, resolve issues, and support operational goals.

Key Responsibilities:

• Manage daily order processing activities across assigned regions while balancing priorities and deadlines
• Oversee the full order lifecycle, including order entry, coordination of shipments, and invoicing accuracy
• Partner with internal teams and external contacts to resolve order-related questions or issues
• Monitor workflow performance and identify opportunities to improve efficiency and accuracy
• Take ownership of open orders, special requests, and process-related initiatives
• Provide backup coverage to support team continuity as needed

Qualifications:

• High school diploma required; associate or bachelor’s degree preferred
• 3–5+ years of experience in order management, customer service, or operational support
• Ability to manage multiple priorities in a fast-paced, global environment
• Strong communication and collaboration skills
• MS Office, SAP or Salesforce, CRM/ERP experience required
• Able to work Sunday-Thursday 130-10pm

Additional Details:

• Full-time opportunity
• Global, cross-functional collaboration
• Hands-on operational role with project involvement

Perks:

• Sunday is remote after training
• Competitive benefits package
• Opportunity to work in a global environment
• Beautiful office, free lunch once a week, snacks and drinks
• Collaborative and supportive team culture

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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