SalesForce Functional SME for Service Center (Permanent / Full time )

SalesForce Functional SME for Service Center (Permanent / Full time ) Full-time 10+ Years Technical/ Managerial Skills 10+ years of relevant consulting Extensive experience in writing BRD, Functional Specification documents, and project management Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA) In-depth understanding of the capabilities and constraints of CRM application Experience in solution design, implementation and testing of the CRM applications Applied knowledge of CRM and the Service Must have good experience in business analysis, group facilitation, software design ,development and Testing Preferred Experience Consultant Certification is a plus Contact Center Business Process / Sales Process Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial Experience with CRM Projects especially with SFDC implementation a huge plus Functional SME/Analyst resource with knowledge of Contact Center and CRM functions to assist and guide business in the CRM requirement definition and Testing Managers to define testing strategy Work with business to extract and refine requirements and provide leadership in the decision making process Work with other team members to clearly articulate business requirements and documentation. Work with implementation team to ensure business requirements are addressed in the solution design/implementation Additional Skills Experience in consulting for CRM (preferably Salesforce.com or Peoplesoft CRM) based projects Excellent client communication and relationship skills are a must Experience in using Industry Standard Project Management methodologies and processes Education Bachelors or Masters please share your profile to mdanish(at)1stitsolutions.com Job Status: Full Time / Permanent Eligibility: EAD GC/ GC/ US Citizen Share the Profiles to mdanish(at)1stitsolution.com Contact: View phone number on click.appcast.io Keep the subject line with Job Title and Location #J-18808-Ljbffr TecTammina