Front Desk Receptionist

Job Description

Job Description

Christopher’s Reason a high-volume substance use disorder outpatient program is seeking a dedicated Front Desk Receptionist to join our team. The successful candidate will be a compassionate, organized, and efficient professional who can create a welcoming environment for our clients, often at challenging times in their lives. This role requires the ability to handle multiple tasks with sensitivity and professionalism in a fast-paced setting. The position is full-time, and the salary is negotiable based on experience and qualifications. Please provide certificates and references along with your resume. Only serious inquiries need to be applied.

Responsibilities:

• Welcome and check in clients and visitors, maintaining a warm and respectful environment.
• Answer and manage a multi-line phone system, addressing inquiries and directing calls.
• Schedule appointments and provide reminders, coordinating with clinical staff as needed.
• Assist clients with intake paperwork and initial steps, ensuring confidentiality and accuracy.
• Maintain an organized front desk area, managing files and records efficiently.
• Support the program team by managing administrative tasks and ensuring smooth client flow.

Qualifications:

• Bilingual in Spanish a plus.
• Prior experience in a front desk, receptionist, or administrative role, ideally in healthcare or social services.
• Understanding of substance use disorder and mental health services (preferred but not required).
• Strong organizational skills with the ability to multitask and pay attention to detail.
• Exceptional interpersonal and communication skills.
• Proficient in Microsoft Office Suite and general computer skills.
• Commitment to confidentiality, professionalism, and integrity