Clinical Application Specialist- AKA Wingmate

Job Description
Location: Remote - Open to candidates in the United States and Canada

About the Mission

At Mach7, we're transforming how healthcare systems manage imaging data and we know that successful transformation takes more than great tech. It takes humans. Real, thoughtful, detail-loving, people-connecting humans. That's where you come in.

As a Wingmate, you're the glue that keeps the flight plan on track collaborating across our technical teams, customers, and stakeholders to ensure implementations run smoothly and customers stay supported at every turn.

Your Role

You'll work closely with our Code Pilots, Tech Vipers, and ACES to support customers during onboarding, upgrades, and beyond. While you won't be writing code or tuning databases, your superpower is coordination making sure communication is flowing, milestones are hit, and the right people are in the loop.

Think of yourself as the navigator beside the pilot, always keeping your eye on the horizon, asking the right questions, and ensuring the journey feels seamless for everyone onboard.

What You'll Do

• Serve as a primary contact for assigned applications orcustomers during implementation and optimization
• Gather input from clinical and operational stakeholdersto understand requirements and workflows through structured andunstructured training sessions.
• Translate customer needs into functional specs andproject tasks, working closely with technical teammates while buildingshared knowledge
• Coordinate internal communication across crews makingsure no ball gets dropped and insights are shared
• Participate in training, testing, validation, andgo-live support
• Document configurations, workflows, and procedures forknowledge sharing
• Create training materials and help facilitate end-usertraining sessions and knowledge transfer
• Triage and track issues escalating to technicalteammates when needed
• Stay connected to industry best practices and emerginghealthcare IT trends
• Bring calm, clarity, and positivity especially when encounteringturbulence
• Go "wheels up" up to two weeks every month whilevisiting customers

About You

• You're incredibly organized, detail-oriented, and lovehelping people succeed
• You thrive in the space between customers and technicalteams translating, supporting, and guiding
• You're a clear communicator who keeps things movingwithout micromanaging

• Youhave experience in healthcare environments and understand clinical oroperational workflows

• You're a collaborative, unflappable, and proactivesomeone who sees problems before they happen

Bonus points if you have:

• Experience with PACS, VNA, or enterprise imagingsystems
• Familiarity with HL7, DICOM, or other healthcare datastandards
• Project coordination or project management experience
• Exposure to regulatory requirements like HIPAA
• Mach7 Enterprise Imaging Platform experience

Your Flight Path

Wingmates often grow into Air boss or ACE roles that shape how we support customers across their entire imaging journey. This role gives you a front-row seat to the action and a launchpad for long-term impact and growth.

Why Fly with Us

• A people-first culture where your voice matters
• A mission-driven team making real impact in healthcare
• Work in a flexible environment from home remotelyalongside your crew
• A crew that's supportive, collaborative, and just theright amount of fun

Ready for Takeoff?

If you're passionate about helping people, love keeping complex projects on track, and want to be part of a team that's propelling healthcare forward - we'd love to hear from you.

Apply now - the runway is clear.