Patient Access Representative

Patient Access Representative As a Patient Access Coordinator, you will be one of the first points of contact for patients beginning or continuing their care at Roswell Park. In this important role, you'll help guide patients through the healthcare journey by coordinating appointments, gathering information, communicating with care teams, and ensuring patients are prepared for their visits. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and has a talent for organization and problem-solving. Your work will help ensure patients receive timely access to care while creating a positive and supportive experience from the very first interaction. The starting annual salary for this position is $42,641 and this can include a full comprehensive benefits package. In this role, you will: Serve as a key point of contact for patients, families, referring providers, and internal care teams Coordinate the intake and registration process for new and returning patients Gather and review patient information to support appointment scheduling and care coordination Schedule clinic visits, consultations, diagnostic testing, and other services as needed Communicate with referring physicians and healthcare providers to obtain necessary information and records Help patients navigate the appointment process and answer questions about next steps Coordinate with multidisciplinary care teams to ensure a seamless patient experience Assist with hospital admissions and other access-related activities Verify insurance information and support financial clearance processes Maintain accurate records and ensure timely documentation of patient information We're looking for someone who: Enjoys helping people and providing exceptional customer service Has strong organizational skills and can effectively manage multiple priorities Communicates clearly and professionally with patients, families, providers, and colleagues Is detail-oriented and committed to accuracy Works well independently while also collaborating with a team Remains calm and compassionate in a fast-paced healthcare environment Has strong problem-solving skills and can navigate complex situations with professionalism Is comfortable working with technology, scheduling systems, and patient information Previous experience in patient access, healthcare scheduling, medical office administration, customer service, healthcare registration, insurance verification, or care coordination is beneficial but not required. At Roswell Park, every role contributes to a shared mission of delivering exceptional care and advancing cancer treatment. As a Patient Access Coordinator, you'll help patients feel supported and informed during some of the most important moments in their healthcare journey. We offer: Meaningful work that directly impacts patients and families A collaborative and mission-driven culture Opportunities for professional growth and development Comprehensive health benefits for eligible employees Dental and vision coverage Retirement savings opportunities Employee wellness and support programs A workplace that values compassion, teamwork, and service excellence If you're passionate about helping others, enjoy coordinating details, and want to play an important role in creating a positive patient experience, we encourage you to apply. Your ability to connect people with the care they need can make a meaningful difference every day.