Insurance Claims Specialist Xactimate Experienced Great for Adjusters

Job Description Job Description Job Summary We are seeking a driven Insurance Claims & Accounts Receivable Specialist to support our mitigation and restoration team. This role is ideal for the Xactimate experienced candidate and/or as an independent adjuster, staff adjuster, or field adjuster who understands how carriers evaluate claims and can use that knowledge to ensure our clients’ losses are properly documented, approved, and paid. You will work on the contractor side—advocating for homeowners, justifying scope and pricing, and pushing back on reductions—while also managing collections to ensure invoices are paid in full. Why This Role is a Great Fit for Adjusters Use your adjuster experience on the other side of the claim No climbing roofs or field inspections Consistent workload (no chasing deployments) Leverage your knowledge of carrier guidelines and estimating to maximize claim outcomes Key Responsibilities Insurance Claims Management Act as liaison between clients, insurance adjusters, and carriers Review and compare carrier estimates vs. actual scope of work Write and submit supplements using Xactimate Negotiate with desk and field adjusters on scope, pricing, and reductions Identify underpaid, denied, or missed items and pursue recovery Build well-documented files that support full reimbursement Maintain consistent follow-up to keep claims moving Accounts Receivable & Collections Track and manage all outstanding insurance receivables Follow up with carriers on delayed or unpaid claims Communicate with customers regarding deductibles and balances Resolve billing discrepancies and payment issues Assist with escalations, collections, or lien processes when necessary Post payments and maintain accurate records Backup for other business office personnel duties as needed Qualifications Prior experience as an independent adjuster, staff adjuster, or field adjuster preferred Strong working knowledge of Xactimate Understanding of carrier guidelines, claim workflows, and estimating practices Experience negotiating claims, reviewing estimates, and handling supplements Strong follow-up and persistence in collecting payments Excellent communication and documentation skills Highly organized with the ability to manage multiple claims Preferred Background Restoration or mitigation industry experience (biohazard/death/trauma, water, fire, mold) Experience on both carrier and contractor sides of claims Familiarity with IICRC standards Experience with accounting or A/R processes What Success Looks Like Increased claim approvals and reduced write-downs Faster claim turnaround and payment timelines Low aging on receivables Strong, defensible documentation on every file About SCU Services SCU Services is a trusted and proven biohazard and specialty cleanup company built on care, compassion, and professionalism. From first contact to final walkthrough, we walk alongside our clients — handling emergency response, insurance coordination, and restoration with dignity and discretion. We are growing intentionally and seeking individuals who value integrity, accountability, and long-term professional development.