Financial Assistance Advisor

Job DescriptionThe Financial Assistance Specialist provides patient education on insurance benefits, payment options, financial assistance and other state offered programs. This role meets with patients and families to obtain deposits and payments, answer questions, and assist with the financial assistance process. Also reviews payment options and the collection of outstanding payment. Contacts insurance carriers to determine eligibility and amount owed. Educates and screens patients for County, State or Hospital Financial Assistance verification. Reviews Financial Assistance application and follows up with patients regarding incomplete documentation. Stays current on Medi-cal, Medicare, MSN, Covered California, COBRA, limited benefit plans, Worker's Compensation and Financial Assistance. Meets productivity standards and escalates concerns and questions to supervisor. May cover for Admissions Representative, CPS Scheduling Specialist, or Self-Pay Collector as needed. Performs other duties as assigned.QualificationsEducation and ExperienceHigh school diploma or equivalent required.One year of experience as an Admitting Representative, CPS Scheduling Specialist or Self-Pay Collector with Hoag or similar experience in the healthcare industry required.About UsHoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.To learn more about Hoag's awards and accreditations, visit: is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.Job InfoJob Identification 129729Job Category Revenue Cycle & CodingLocations 1 Hoag Dr, Newport Beach, CA, 92663, USRemote or Onsite OnsiteJob Schedule Full Time