Maitre D

Full Time: 35-40 hours/week; night and weekend availability required; PTO and Benefit packages available to qualifying employees

Part Time: Up to 34 hours/week; night or weekend availability required

Role Summary: As a Maitre D', you are responsible for providing outstanding hospitality to guests of the Black Cow Bistro and leading a team of hosts to do the same. 

Duties & Expectations: 

• Arrives for scheduled shifts on time and with professional attention to appearance
• Enthusiastically welcomes and cares for all guests; striving to not only meet their needs, but to find ways to go above and beyond to create positive and memorable dining experiences
• Consistently coaches and supports junior hosts to improve their communication skills and guest interactions
• Maintains control of guest flow throughout scheduled shift, ensuring steady pace to seating and even distribution of guests to all server sections
• Supports restaurant efforts to build relationships with guests, recognizing regulars, and sharing important information with the team and in guest profile notes
• Builds personal rapport with guests to ensure their regular return to the establishment
• Procures food and beverage takeout orders, accurately communicating allergy information, and any requested modifications to menu items
• Ability to learn a floor plan and correctly utilize position numbers
• Demonstrates proficiency with electronic reservation and POS systems 
• Practices accurate and ethical cash handling and payment processing, following stated policies and procedures at all times 
• Willingness and ability to support service by running food and beverages, bussing and resetting tables, washing and polishing glassware, polishing flatware and dishes, etc
• Ability to delegate to peers and support team to ensure all guest needs are met
• Maintains a clean work environment, and completes sidework duties as outlined

Qualifications: 

• Able to follow directions and work well within a team
• Ability to communicate effectively in order to develop and maintain professional relationships with co-workers and guests
• Must possess role-appropriate time management skills, with the ability to prioritize tasks efficiently and with consideration to guest needs
• A naturally friendly demeanor and strong written and verbal communication skills are a must

Physical Demands: 

• This position is very active and requires the ability to stand, walk, bend, kneel, stoop, and crouch consistently throughout an 8-10 hour work day
• Must have the ability to lift and move up to 25lbs

Other: 

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; Duties, responsibilities and activities may change at any time with or without notice