Program Manager

JOB SUMMARY Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects. ESSENTIAL DUTIES AND RESPONSIBILITIES Technical Requirements: · Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution. · Build team(s) to address the project goals and objectives for multiple and/or enterprise level projects. · Collaborate with customer (internal or external) from requirements gathering through product acceptance. · Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project. · Review project schedules with functional project managers and project coordinators allocated to projects. · Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives · Communicate project objectives in terms of overall strategic business objectives. · Serve as interface with customers, vendors, stakeholders and project sponsor(s) · Devise creative solutions to critical customer and user needs. · Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI's) or metrics. · Responsible for recognizing project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints · Obtain and summarize current project information and milestone status versus project performance baseline · Drive project/program tasks to completion in accordance with the project schedule · Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks · Management of Resource capacity and time tracking allocated to enterprise level project. · Financial Management and analysis of costs for enterprise level projects and programs including Capital Expenditures Requests (CER's) travel, training, resources allocation and other project related costs. · Responsible for forecasting project budget and HR needs for current and future site needs · Accountable for overall project success - including cost, schedule, quality, and scope management. · Balance the cost, schedule and time frames against the enterprise level project requirements · Report project status, issues and implemented solutions as well as evaluations and assessments of the results · Provide leaders with updates, including greatest opportunities for improvement · Recognize potential problem areas against the plan and identify and implement alternative solutions · Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). · Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required). · Participate in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company · Drive continuous improvement through trend reporting analysis and metrics management · Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority · Coach others through difficult decision making situations · Design and facilitate training related to implementation of enterprise initiatives · Engage and collaborate with customers within Jabil to obtain greater understanding of and evaluate · Drive relevant, concise and effective communication through a variety of mediums · Design clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery · Working closely with communications, stakeholders , and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business · Comply and follow all procedures within the company security policy. · May perform other duties and responsibilities as assigned. JOB QUALIFICATIONS AND KNOWLEDGE REQUIREMENTS · Project Management Professional (PMP) certification preferred · Knowledge of Jabil operating policies and procedures required · Expert knowledge of Jabil's culture and guiding principles · Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies · Job is responsible for collaborating with employees in all Jabil facilities and job roles to achieve the desired results · Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required EDUCATION & EXPERIENCE REQUIREMENTS · Bachelor's degree required · Minimum five (5) years work-related experience required in project management or related discipline. · Or an equivalent combination of education, training and/or experience.