Travel Program Manager

Travel Program Manager

Job Type: Full-Time Job Location: Remote in Washington, DC.

Job Summary: Genesis Consulting is seeking an experienced, forward-thinking Travel Program Manager (TPM) with a passion for growth and business transformation. The Travel Program Manager will serve as the senior lead responsible for end-to-end oversight of the client's automated, web-based Travel Management System (TMS) and associated travel operations. This role provides strategic leadership, operational governance, and vendor oversight to ensure seamless integration with the client's existing monitoring and reimbursement systems, delivery of travel claim audit services, and operation of a responsive customer support desk for travelers. The TPM will function as the primary point of accountability for travel program performance, policy compliance, duty of care, financial controls, and continuous improvement.

Duties and Responsibilities:

• Lead Travel Program Operations: Provide strategic oversight of the client's automated Travel Management System (TMS), ensuring operational efficiency, compliance, and continuous improvement.
• Oversee TMS Implementation & Integration: Manage system configuration and integration with monitoring, financial, and reimbursement platforms to ensure seamless end-to-end travel and expense processing.
• Manage Vendors & Contracts: Direct vendor performance, enforce SLAs, and oversee travel service providers and audit partners.
• Govern Travel Policy & Compliance: Develop and maintain travel policies, ensure system-enforced compliance, and monitor audit findings and spend controls.
• Ensure Risk Management & Duty of Care: Oversee traveler tracking, risk monitoring, and emergency response protocols.
• Supervise Audit & Support Services: Manage travel claim audit services and customer support desk operations to ensure accurate reimbursements and high-quality traveler assistance.

Minimum Qualifications/Experience:

• Minimum of 10 years of combined corporate and/or government travel operations experience.
• Minimum of 10 years of vendor management experience, including contract oversight and SLA management.
• Minimum of 10 years of travel policy development and governance experience. Familiarity with government travel policy / Federal Travel Regulations (FTR) compliance preferred.
• Minimum of 2 years of travel risk management and duty of care experience.
• Demonstrated experience overseeing travel management operations, including direct experience using and/or overseeing implementation and administration of an automated Travel Management System (TMS).
• Experience integrating travel systems with financial, monitoring, and reimbursement platforms.
• Strong knowledge of federal or public sector travel compliance environments.
• Exceptional leadership, stakeholder engagement, and executive communication skills.

Preferred Competencies:

• Experience with SAP Concur.
• Strategic program leadership with operational execution expertise.
• Data-driven decision-making and performance analytics proficiency.
• Strong risk management and compliance orientation.
• Ability to manage cross-functional teams and complex vendor ecosystems.
• Customer-focused mindset with emphasis on service excellence and traveler experience.

Minimum Education: Bachelor's Degree in Computer Science, IT, or related field. Master's Degree preferred.

Certifications: PMP, PgMP, or equivalent project/program management certification preferred.

Other: U.S. Citizenship is required.