Member Team Lead

Position Summary Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Supports compliance with company policies and procedures, the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promotes the value of Sams Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance on self‑service technology, assisting members with transactions using registers or self‑checkout area, and ensuring club pick‑up orders are filled. Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and organizing and maintaining availability of carts, flatbeds, and assistance for transporting items. Maintains parking lot cleanliness. Completes accounting records, files transactions and other required documentation, follows accounting office procedures, provides funds for proper register operation, creates and interprets financial analysis reports, assists with accounting‑related investigations, prepares daily deposits, oversees Cash Fund Transfers, investigates overages and shortages, and maintains confidentiality and accuracy of financial and personal information. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices. Implements related action plans, uses the Open Door Policy, and assists management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling how to adapt to change or new challenges. Respects the individual by embracing differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, and helps attract the best talent. Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, strengthens the team by helping develop and mentor others, and recognizes others’ contributions and accomplishments. Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, models Walmart values, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, and acts in a selfless, humble, self‑aware, honest, fair, and transparent manner. Serves our customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short‑ and long‑term priorities, and considering how one’s work impacts the team’s ability to deliver on the purpose for all stakeholders. Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks and demonstrating courage and resilience, driving continuous improvements, being open to and using new technologies and skills, and supporting others through change. Benefits At Sam's Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits. Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company‑paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at The hourly wage range for this position is $21.00 to $29.00*. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications 6 months retail experience including operating front‑end equipment (e.g., cash register) AND 6 months customer service experience Must be 18 years of age or older Preferred Qualifications Leading a front‑end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others Primary Location: 3310 N 4TH ST, LONGVIEW, TX 75605-7954, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr