Xfinity Retail Sales Consultant

Job Summary This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success. Job Description Salary: $25.69+ Hourly – Salary is $18.00/hour Base + Targeted Commission. What you will be doing Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. Provide outstanding customer service with all customer interactions. Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence. Help customers interpret and clarify their account statements and pay their bills in the store. Answer any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. Act as brand ambassador to promote Comcast/Xfinity products. Provide expert-level understanding and passion around technology, especially around Comcast products and services. Maintain detailed sales product knowledge, including competitive information. Contribute to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles. Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment. What you will need to have High School Diploma or equivalent. Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary. Regular, consistent, and punctual attendance. Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly. Perks and Benefits Day‑One benefits including Medical, Dental, and Vision coverage. Comcast Xfinity courtesy services in serviced areas. Discount tickets to Universal Resorts. Paid parental leave. Tuition reimbursement of up to $8,000 (Full Time employees). Paid time off. 401(k) savings plan with up to 6% dollar‑to‑dollar matching. …and much more. Employee Expectations Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team, make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what’s right for each other, our customers, investors, and our communities. Skills Customer‑Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self‑Motivation; Critical Thinking; Problem Solving; Communication; Resilience; Professional Integrity. Compensation and Salary Base Pay: $18.00 Overall compensation: Total Target Compensation (Base Pay plus Targeted Commission): $25.69 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Education High School Diploma / GED. Certifications (if applicable) None specified. Relevant Work Experience 2‑5 Years. EEO Statement Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Comcast