Manager, RightNow Inventory (RNI) Operations

Manager, RightNow Inventory (RNI) Operations The Manager, RNI Operations, is responsible for all aspects of RNI refurbishment process, assembly, supply chain / inventory management, SAP plant configuration, and related continuous improvement programs based on lean and six-sigma principles. The manager will develop and maintain relationships with key internal and external stakeholders who support the day‑to‑day refurbishment and assembly operation of the RNI program such as supply chain / inventory management, SAP system processes, final assembly, and quality assurance programs. Must be a hands‑on manager ready to dive in deep or strategize and guide at a high level to develop the business and the team. The manager oversees the internal RNI refurbishment and assembly team along with the supply chain team, which also supports the matrixed RNI organization. The manager will ensure that production capacity is available as the RNI program continues to grow and that continuous improvement occurs based on metrics, customer feedback, and internal stakeholder feedback. Essential Functions and Duties Provide day‑to‑day supervision of refurbishment assembly team, supply chain, production area, and warehouse. Maintain and grow our RNI culture of teamwork, servant leadership, coaching, asking why, and process improvement. In partnership with IT, Finance, and other key stakeholders, manage the SAP plant setup and configuration. Manage designated warehouse storage, manufacturing, and assembly space for RNI plant operations. Ensure the shop has the right materials at the right place at the right time in order to reduce waste and result in 100% customer order fulfillment. Interface with quality team to ensure that production documentation is complete and accurate. Drive continuous improvement for all production processes and utilize Lean Manufacturing techniques to optimize operations. Develop systems and processes that track and optimize productivity standards, metrics, KPI’s, and performance targets to ensure efficiency and effectiveness. In collaboration with leadership, track and take appropriate action where trends are not positive, or when results are below desired benchmarks/targets. Guide the supply chain team to prevent material shortages, and optimize supply inventory level. Develop and manage quality assurance program related to incoming material inspection (IMI) and RNI machine assembly in partnership with FFF QA Director. Maintain and continue to improve the preventative maintenance (PM) program for all equipment and tools to ensure they are in working condition at all times. Maintain a clean and safe work environment in the production and warehouse areas through a 5S program in RNI refurbishment and assembly plant. Enforce company safety standards and foster a "safety first" culture through training, evaluation, and continual focus. Ensure the facility and employees comply with federal, state and local EH&S laws and regulations. Manage production operations with a "hands‑on" approach on the shop floor, interacting with employees to achieve desired objectives. Develop, document, create, and manage materials used to support all refurbishment and assembly activities within RNI plant. Ensure cross‑training and development growth of personnel within your organization. Set production schedules based on feedback from Commercial team, Product Management Team, Services Team, FDI Operations Team, and other key stakeholders. Organize and prioritize work in such a way to ensure that customer specific issues are addressed in urgent, expedient, and efficient manner. Lead by example and create and maintain strong partnerships and positive relationships with company employees and management through open communication, transparency, and performance measurement/feedback. Responsible for development of SOP’s and ongoing maintenance of SOP’s. Capable of exercising judgement and making business decisions regarding the expansion of capabilities to support new RNI devices. Works with multiple cross‑functional teams to ensure effective and efficient customer service and that best‑practice technical approach is shared and leveraged amongst all team members. Train employees in process improvement techniques and tools. Stay abreast of new industry processes and/or techniques that can be leveraged to improve the RNI program. Continuously strive to improve processes, and service quality to internal and external customers. Qualify and develop vendors with supply chain team. Manage costs. Provide guidance to the supply chain on vendor performance metrics. Adhere specifically to all company policies and procedures, Federal and State regulations, and laws. Display dedication to position responsibilities and achieve assigned goals and objectives. Always represent the Company in a professional manner and appearance. Understand and internalize the Company’s purpose, display loyalty to the Company and its organizational values. Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others. Work effectively with co‑workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds. Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation. Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations. Other duties as assigned. Education, Knowledge, Skills, and Experience Required Education Bachelor’s Degree in a technology or related field of study or four (4) years relevant experience in lieu of degree. Required Knowledge Basic understanding of how machine controls and middleware interacts with IT solutions. Understanding of work cell concept and Kanban techniques for manufacturing and assembly. Understanding of and experience using Six Sigma and Lean techniques such as 5S, Spaghetti diagrams, root cause investigation tools, Gemba, 8 Muda, etc. to teach, coach, and implement with our team members. Understanding of setup and utilization of SAP ERP/MRP. Preferred Knowledge cGMP knowledge and or experience is a plus. Required Experience Must have at least three (3) or more years [seven (7) for non‑degreed candidates] experience in assembly of modular electronic / technology components. Supervisory or Management experience for at least one of the following: light manufacturing, job shop manufacturing, distribution with value added service. Preferred Experience Experience implementing and/or maintaining SAP Manufacturing/ERP software or like ERP system. Required Skills Strong interpersonal skills and the ability to communicate at multiple levels. Must have strong organizational skills. Must have a focus on detail and the proven ability to prioritize work. Must have effective verbal and written communication skills. Must have the ability to work with limited supervision and as part of a team. Strong influence management skills to work with team members to achieve desired objectives. Sound decision‑making abilities. Strong computer skills and competent user of MS Office365 Suite (Word, Excel, Outlook, PowerPoint, Visio). Must be able to make critical decisions to facilitate collaborative relationships. Must be able to operate office equipment, hand tools, and electrical troubleshooting devices. Must have the ability to clearly present and discuss specific problems and related solutions in a manner that establishes rapport, persuades others, and establishes understanding for technical and non‑technical audiences. Must have the ability to communicate (and work) effectively with people from different technical and business backgrounds, acting as a liaison, understanding, and appreciating different perspectives and translating into terms necessary for any group or individual to understand. Physical Requirements Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting. Mental Demands Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co‑workers and customers, and exercise self‑control and diplomacy in customer and employee relations situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions. Direct Reports Yes EEO/AAP Statement FFF Enterprises and Nufactor are an equal opportunity employer and prohibit discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti‑discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Employee Benefits Available Employee benefits include: Medical Insurance Vision Discount Program Vision Insurance Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Flexible Spending Account Employee Assistance Program (EAP) Group Life and AD&D Voluntary Supplemental Life Insurance Plans Short Term Disability Long Term Disability Income Protection 401k Profit Sharing Retirement Plan – Discretionary Match Discretionary Bonus Supplemental Insurance Plans Prepaid Legal/Identity Theft Plan Paid Holidays/Vacation/Sick Days Seven (7) Paid Holidays, Two (2) Week Vacation, Five (5) Sick Days, and One (1) Float Day for CA, NC, and TX All Other States Receive One Hundred Twenty (120) Hours of PTO Tuition Reimbursement Program Notary Services Employee Referral Bonus Corporate Individual Travel Program (Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and to skill and agility tests.) Job Family Supply Chain Operations (Commercial & Procurement) #J-18808-Ljbffr FFF Enterprises