Community Health Worker - Worcester area (Field)

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Community Health Worker (CHW) assists members in managing their health goals in the community. The CHW role works collaboratively with team members of Point32Health Integrate Care Management team to increase member knowledge, motivation, and adherence to key components of their health care. The Clinical Community Health Worker will arrange, coordinate, evaluate, and advocate for safety net services that provide for basic needs such as education, housing, healthcare, Health harming legal issues, transportation, and counseling assistance.

Key Responsibilities/Duties – what you will be doing (top five):

The Community Health Worker will engage in regular telephonic and in-person member assessments pertaining to Social Determinants of Health (SDoH), visits at regularly scheduled intervals, and will conduct urgent visits to ensure that a members' Plan of Care is fully comprehensive and addresses significant medical, behavioral, and social needs.

Provides culturally appropriate health education, information, and outreach in community settings. This includes homes, schools, clinics, shelters, local business, and community centers.

Bridges the gap between communities and health and human services by increasing members health knowledge and ability to be self-reliant.

Identifies gaps pertaining to Health-Related Social Needs (HRSN) that create barriers to member's care and influence unmet needs.

Responsible for assessing health risks and inputs to the member's care plan and partners with care teams on key care management/care coordination decisions.

Assists members in navigating state and federal benefits and applying when member meets qualifications.

Assists members in accessing Community Based Organization resources with referrals and warm hand offs.

Advocates for members to overcome SDoH/HRSN (Health Related Social Needs) barriers such as Housing, Health Harming legal issues, access to health care, and other social need barriers.

Uses recovery strategies such as motivational interviewing, empathic listening, harm reduction, positive behavioral support techniques, limit setting and strength-based approaches to support members in attaining stated goals.

Participates in on-going education and training to improve skills and role-specific certifications or specialization.

Provides consultation and support to other Point 32 Health team members.

Participates in member and provider health education and outreach campaigns as assigned.

Provides direct services, such as 1:1 informal health education counseling, chronic diseases counseling, social support, care coordination and provider navigation, health services enrollment and health insurance navigation skills, ensure preventive health screenings, assists with completion of Advanced Directives.

Maintains growth and development through self-directed learning activities and involvement in ongoing community health worker education, trainings, and annual competencies.

Participates in group meetings to ensure policies, procedures, and workflows are up to date and advises on revisions needed.

Other duties and projects as assigned.

Qualifications – what you need to perform the job

Certification and Licensure Required: Credentialed by the Board of Certification of Community Health Workers (CHW certificate) or willing to obtain with assistance of leadership team within one year of employment. Preferred: Education Required (minimum): Preferred: Bachelor’s degree in an allied health discipline (e.g., Health Education, Human Services, Public Health, Community Health, Social Work, etc.)

Experience Required (minimum): 3 – 5 years’ experience as a Community Health Worker in a similar position in a health care environment to include 1 year experience with care coordination and/or case/care management, advocacy, community health promotion, resource planning, and community-based visits. Preferred: Skill Requirements:

Excellent written and verbal communication skills. Working knowledge of Microsoft Office applications. Excellent organizational skills. Ability to utilize an Electronic Medical Record. Strong understanding of the managed care environment with focus on the Medicare/Medicaid population. Strong understanding of federal programs namely, The Affordable Care Act, MassHealth, Social Security and Social Security Disability Insurance. Knowledge of welfare reform, homelessness, and community resources to address basic needs such as housing, food, transportation, clothing. Knowledge of barriers encountered by low-income and culturally diverse families. Demonstrated understanding of community services and navigating the healthcare system. Bilingual or multilingual. Medical terminology knowledge and proficiency a plus.

COVID Policy: Please note: We encourage all Point32Health colleagues to follow CDC guidance about COVID-19 vaccines, boosters, isolation, and masking. Point32Health reserves the right to adjust its requirements in response to COVID-19 trends in the communities we serve.

Working Conditions and Additional Requirements: Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond standard work schedule. Personal vehicle with current insurance. Valid driver's license in good standing with a safe driving record. Ability to travel frequently to member's homes, hospitals, skilled nursing facilities, PCP (Primary Care Physician) office practices and other sites where patients receive care.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range $59,897.17 -$89,845.75

Compensation & Total Rewards Overview: The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit

We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.