Program Specialist

Program Specialist

Major Duties: Analytic Duties and Responsibilities - Collect, process, analyze and report data related to workflow efficiency, effectiveness and safety including but not limited to workload, telehealth access, outcomes and Veteran satisfaction. Collect, process, trend and report data related to VISN 1 Telehealth organizational performance utilizing the STEEEP (safe, timely, efficient, effective, equitable and patient centered) framework and assisting with quarterly quality assessments and ongoing performance improvement efforts. Collect and analyze telehealth and access data in collaboration with the GPM, clinical service lines and other entities to assist in possible program expansion efforts. Create, update, manage clinically relevant and resource databases as needed to support Telehealth operations. Collect, analyze and report data from any other clinically relevant or resource databases as needed to support Telehealth operations. Prepare reports for Telehealth local and national leadership, the VISN 1 Telehealth Governance Subcommittee, and other entities as needed. Coordinate national, VISN and local data collection for the telehealth service line. Evaluate potential financial and/or workflow impacts of proposed policies/programs and provide recommendations to decrease a less than optimal impact or outcome.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday 7:30am-4pm. Compressed/Flexible: Not available. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/ PD042020. Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Authorized. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.

Notifications:

• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is covered by locality-based comparability pay.
• The incumbent may be required to travel to other VA campuses and CBOC's.
• This position is a AFGE Bargaining Unit position.

US Department of Veterans Affairs