Automotive Service Advisor

Service Advisor OpportunityMonroe Dodge Chrysler Jeep RAM Superstore is seeking Service Advisors now! We are part of Mahalak Auto Group, a successful family-owned and operated dealership group since 1966, with a great number of existing, long-term employees. If you're looking for a career opportunity and not just a job, this is the place for you.We believe that culture makes a difference, so we focus on building relationships with our employees, our customers, and our community.What we offer:Generous compensation planDegrees At Work Program!Medical and dental insurance401(k) Retirement Plan with company matchChristmas Club with company matchPaid vacationPaid holidaysState-of-the-art facilities and equipmentResponsibilities - Service Advisor:Schedule appointments with customers by phone and in-personMeet and greet customersWork with customers and technicians to identify required maintenance by using historical service dataAdvise customers on necessary and suggested services, as well as any current special promotions availableCompute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customerEstimate the cost of mechanical, electric, or other repairsEnter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services providedDetermine progress of service orders and inform customers accordinglyAddress customer questions promptlyOn re-delivery of customer vehicle, check for cleanliness and to ensure that all service items have been completedReview results of customer satisfaction surveys with the service managerEstablish long-term positive relationships with customersMeet the dealership's standards for repair order productionWe are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Requirements:Experience preferredGood customer service and people skillsMust pass a background test and drug screening prior to employment!Good work ethic