Jackson Plumbing, Heating & Cooling - HVAC Service Supervisor

About Jackson Plumbing, Heating & Cooling:

Jackson Plumbing, Heating & Cooling is now an Ace Hardware Home Services company! Now bringing helpful plumbing, heating and cooling services to your home in Decatur and the surrounding areas. It's always our goal to deliver professional solutions our customers can rely on. Our certified team has the expertise to ensure the professional repair, installation, and maintenance of our customers' plumbing and HVAC systems. With your satisfaction being our top priority, our local professionals strive to provide the best services possible. Our technicians have the training and experience to answer customers' questions and provide them with the information they need to make the decision for their home. To learn more, visit:

We're Hiring!

We're looking for employees that believe in working with integrity, making a difference, showing up with a positive attitude & are committed to providing positive experiences for our customers and teams. Whether you're an apprentice just starting out, a journeyman or a general manager, we believe our size & growth ambitions will provide you with unique opportunities for advancement. We offer competitive pay & benefits including medical, dental & vision plans, 401(k), incentive opportunities & paid time off. We want you to succeed and advance – it's all about continuous improvement & empowering our employees to reach their full potential.

The HVAC Service Supervisor is responsible for the supervision of field technicians through constructing and leading the team with skills and extensive knowledge. This role is in charge of ensuring work is completed efficiently and in a timely manner by portraying strong examples of leadership.

What You'll Do:

• Supervise our technicians and jobs with company goals and growth in mind. Working alongside your fellow technicians in the field, you facilitate a team atmosphere through skill, example, and attitude. You conduct daily technicians and job check-ins to ensure work is done correctly and efficiently. Additionally, you maximize training opportunities to increase the skill set of your team of technicians.
• When interacting with our customers, you apply a positive attitude in all interactions adhering to the expectation of “the best customer service around.” You also respect and lead our other technicians in a similar manner. With clear and concise communication, you supervise, and you feel great satisfaction through how you assist others and bring about quality work. At the end of the day, when you go home, you will feel good about how you have made an impact that day.
• The applicant must possess the technical knowledge and have a proven track record of successfully managing multiple projects at one time, managing multiple crews, working well within a team environment, and coaching/mentoring helpers and junior mechanics with a lead by example attitude. The field manager's main priority is to ensure all jobs are completed in a safe manner and all company safety policies are always followed.
• The successful candidate will have excellent organizational skills, be able to multi-task and keep up with high paced project schedules; be able to coordinate and maintain a good working relationship with GC's, Architects, Engineers, and inspectors; setup daily schedules with your appointed install crews; conduct pre job sites visit and produce accurate ductwork, gas piping, refrigerant line sets, and concisely and foresee potential problems prior to the start of the job.
• The candidate should know and be familiar with current residential and commercial building codes and the inspection requirements of the local inspectors.
• Be able to efficiently close out a project to final inspection, assist with final punch list items and help close out unforeseen project issues that arise from time to time.
• Complete special projects and perform other job duties as assigned.

What you need to succeed:

• High school diploma or equivalent.
• 5+ years Residential HVAC install field experience.
• 2+ years supervisory experience.
• EPA Certification Required.
• NATE Certification is a plus.
• Advanced leadership and Labor Management Coursework is a plus.
• Able to pass a drug screening and background check (random testing may occur)
• Ability to set and achieve timeline goals.
• Proficient working with financial reports.
• Proficient in working with Excel and Word.
• Must be a self-starter and be responsible and accountable.
• Ability to multi-task and handle consistent workflow in a fast-paced environment.
• Quick learner, highly adaptable to new processes
• Good project management skills
• Well-developed interpersonal and communication skills
• Excellent problem-solving skills

Physical Requirements:

• Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday.
• Talk and hear, both in person and by telephone
• Use hands repetitively to operate computers and standard office equipment.
• Reach with hands and arms lifting up to 30 lbs. 
• Ability to see up close and at a distance.

This position is not eligible for employment visa sponsorship now or in the future.

This position requires driving a company vehicle and meeting company motor vehicle and insurance eligibility requirements. You must have a valid U.S. driver's license for at least three (3) continuous years immediately preceding today's date.