Continuous Improvement Specialist, Branch Operations

Continuous Improvement Specialist, Branch Operations Location Atlantic Coast, USA Company Description Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 24 manufacturing facilities worldwide and more than 500 retail locations in over 84 countries. Our global sales and service network provides our customers with a local resource for a wide range of high-quality material-handling equipment, fleet management solutions, warehouse products, and support services, meeting their needs anytime, anywhere. Job Duties Study existing branch business software to identify enhancement opportunities Present, facilitate, and lead continuous improvement activities Partner with branch process owners and ensure appropriate participation and support Provide event follow-up and monitor the progress of planned improvement implementation Develop reports of overall Continuous Improvement Facilitate knowledge transfer across branches and departments Provide training, leadership, and team building skills, and subject matter expertise and delivery of continuous improvement Assist in coordinating an enterprise software implementation plan and schedule for newly acquired branches Perform other duties as assigned This role requires 50% or more travel to Crown's Atlantic Coast branches, including Boston, Franklin (MA), Burlington (VT), Portland (ME), Hicksville (NY), Oakland (NJ), Blue Ridge, Chesapeake, and Richmond (VA). Minimum Qualifications 0-2 years related experience Associate degree, preferably a technical degree, or equivalent experience Branch business process knowledge required. High school graduate or equivalent Valid driver's license, good driving record. Preferred Qualifications The ideal candidate is first and foremost a teacher and change agent , not just a Lean practitioner. They must be able to: Simplify complex continuous improvement concepts into language that technicians, supervisors, and branch leaders can easily understand and apply. Be comfortable leading groups at all levels , from frontline service personnel to senior leadership. Demonstrate a high level of curiosity and observation , taking the time to truly understand how work is being performed before suggesting changes. Approach situations with humility and inquiry , rather than assumptions. Equally important, the right individual must be: Comfortable with resistance , recognizing it as a natural part of change and working through it constructively. An influencer without authority —someone who can build buy-in, win over skeptics, and drive adoption of OPEX practices without direct reporting lines. A practical problem solver who can translate continuous improvement theory into real-world applications that fit the realities of our service operations. Focused on practical, sustainable improvements , rather than theoretical perfection. Finally, this person must genuinely enjoy teaching and developing others . They need the confidence to lead initiatives and challenge the status quo, balanced with the humility to learn from the frontline teams who live the processes every day. We are hiring a field-based leader who can translate strategy into action, build trust across the organization, and make continuous improvement accessible and sustainable for our teams . Work Authorization Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire. Compensation and Benefits Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. #J-18808-Ljbffr Crown Equipment Corporation