Software Engineer Manager

Software Engineering Manager – Site Reliability Engineering (SRE)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager for PNC's Site Reliability Engineering Center, you will work within PNC's Information Technology Group and be located at one of our IT Hubs: Cleveland, Ohio; Birmingham, Alabama; Pittsburgh, Pennsylvania; Dallas, Texas; Denver, Colorado or Phoenix, Arizona and manage the daylight shift. The Site Reliability Center (SRC) is focused on establishing a culture of operational excellence by ensuring infrastructure, platforms, and applications adhere to SRC onboarding standards that improve reliability, enable proactive issue resolution, and reduce customer impact. This role supports the vision of building a collaborative technology organization across application, infrastructure, and security teams to deliver a stable, reliable, and secure environment. Key responsibilities include driving customer-centric service improvements, implementing proactive and preventative reliability practices, fostering cross-functional collaboration, enhancing monitoring and observability capabilities, promoting a blameless culture of continuous learning, and reducing operational toil through automation. The ideal candidate will help improve service performance, strengthen operational resiliency, and advance automation and observability initiatives that enhance the overall customer experience. As a Software Engineering Manager – Site Reliability Engineering (SRE), you will lead a team responsible for ensuring the reliability, scalability, and operational excellence of mission-critical platforms that power PNC's digital experiences. This role blends technical leadership, hands-on problem solving, and people management, driving both production stability and continuous improvement across complex distributed systems.