Service Manager

Service Manager

We are seeking an experienced and motivated Service Manager to lead our service department. This role is responsible for overseeing daily operations, driving profitability, ensuring high-levels of Guest satisfaction, and developing a high-performing team of technicians.

Key Responsibilities

• Manage all aspects of the service department, including workflow, scheduling, and productivity
• Lead, coach, and develop service technicians and support team
• Monitor and improve key performance metrics (labor sales, effective labor rate, hours per RO, guest satisfaction scores, etc.)
• Ensure exceptional Guest experiences and handle escalated Guest concerns
• Maintain compliance with manufacturer standards and warranty requirements
• Control expenses, manage departmental budget, and drive profitability
• Work closely with sales departments to maximize overall dealership performance
• Maintain a safe, organized, and efficient shop environment

Qualifications

• 3+ years of experience in an automotive dealership service department
• Strong leadership and team development skills
• Proven track record of driving service department performance and profitability
• Excellent communication and Guest service skills
• Familiarity with dealership management systems (CDK, etc.)
• OEM experience preferred

This position is paid on a commission/incentive-based Pay Plan. $60-$90k+/year (commission based). The compensation is comprised of a Base Draw and incentives for key metrics including Guest Service scores, net income, and gross profit. There is no limit or cap on the incentive amounts!

We offer YOU:

• Opportunity for growth and advancement within our Company!
• Leader in our industry for overall Employment Package!
• Medical Insurance
• Dental Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!