Service Desk Technician

Acting as the primary point of contact for technical support, the remote Service Desk Technician I will troubleshoot and resolve PC, hardware, software, and basic network issues while maintaining accurate records and collaborating with IT teams and vendors. Key responsibilities Provide customer support through phone, email, chat, and self-service channels, diagnosing and resolving reported issues Accurately document incidents and troubleshooting activities in ServiceNow, ensuring timely updates on ticket statuses Escalate unresolved or complex issues to appropriate support levels following established procedures Required qualifications Secondary education, Level IV, preferably in Computer Science, Information Technology, or a related field Six months to one year of experience in a Service Desk Technician or technical customer-support role Strong computer skills with the ability to troubleshoot and diagnose technical problems Familiarity with PC and Mac hardware, operating systems, and software Basic knowledge of network troubleshooting and repair Virtual Vocations Inc