Financial Services Representative

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Summary:

Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the Banks products and services.

Duties:

• Responsible for comprehensive, prompt and efficient handling of customer transactions resulting in excellent customer service.
• Provide efficient and courteous customer service, cross-sell products and services to generate new business.
• Answer inquiries regarding checking and savings accounts and other bank related products.
• Ensure compliance with all internal controls and established policies and procedures.
• Count and balance cash drawers.
• Review and balance work prior to sending transactions.
• Run ATM, mail, and night-drop deposits and may perform the duties associated with the maintenance and balancing/processing of ATM transactions.
• Complete all appropriate logs.
• Complete CTRs and SARs when required.
• Set up on-line banking for personal and business accounts.
• Close checking and savings accounts per customer requests and file signature cards for closed accounts.
• Manage correspondence regarding new accounts in a timely manner.
• Open all types of retail deposit accounts to include checking, savings, CDs, IRAs, etc., following new account policy and procedures.
• Promote and refer United Bank products and services and further establish business relationships when possible.
• Represent United Bank in a positive and professional manner.
• Perform other duties as assigned.

Skills, Knowledge, Abilities:

• Work well in a fast paced, deadline driven environment.
• Ability to multi-task.
• Show strong initiative.
• Strong organizational skills.
• Interpersonal skills to communicate with customers, vendors, and colleagues in a courteous and professional manner at all times.
• Strong desire to work in a team environment and support the Bank with a positive attitude.
• Foster a culture consistent with our core values of Do the Right Thing, Respect, Positivity, Innovation, Teamwork and Accountability.

Education:

• High school diploma or equivalent.

Experience:

• One year of cash handling experience
• One year of customer service experience
• Banking experience preferred

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: In the work environments described below, Position requires sitting at desk/workstation and utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, walking, standing, lifting/carrying (up to 20 lbs). Vision abilities required by the job include close vision.
• Work Environment: Work will be performed in an office environment. The noise level in the work environment is usually low to moderate.