Leasing Ambassador - The Narrative Columbia

Job Description The primary function of the Leasing Ambassador is to deliver exceptional service to existing and prospective residents to ensure that the community’s occupancy is maximized each year. The Leasing Ambassador places customer needs, requests, and follow up as a top priority. The Leasing Ambassador should be outgoing, energetic, and creative while performing their job responsibilities. The Leasing Ambassador assists in the planning of community events, actively participates in on- and off-campus activities, and must be able to meet specific sales goals as outlined by the Sales & Marketing Manager. Reports to: Sales & Marketing Manager. Direct Reports: None. Roles and Responsibilities Perform all responsibilities in a timely and efficient manner. Represent the community and Landmark Properties in a professional manner. Adhere to standards and comply with corporate procedures and government laws on Fair Housing. Participate in resident retention programs. Conduct all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model, and traffic follow up. Complete and submit required materials in a timely manner such as weekly reports, guest cards, and service requests. Respond to internet and telephone inquiries in a timely and professional manner. Report on time to your shift. Ensure confidentiality of client, resident and company information. Attend and contribute to all staff meetings and any special or emergency meetings. Understand and adhere to the Landmark Properties policies and procedures. Maintain a clean and professional work environment. Report time and attendance. Assist with roommate matching, transfers and move‑ins. Understand the lease documents and be able to clearly communicate all information to residents, prospective residents, and parents. Participate in all move‑in and move‑out related activities. Manage time efficiently and effectively. Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations. Develop a sense of community among residents and staff. Maintain active and effective communication with residents, parents, and university personnel. Contribute to the monthly newsletter and resident communications. Maintain a positive community environment and encourage participation in events and activities. Assist in mediation and conflict resolution by encouraging respect for individual differences. Walk each apartment prior to move‑in to ensure units are clean and ready. Assist in keeping the community clean by surveying common areas and reporting concerns or helping to clean up when necessary. Understand, communicate, and enforce community safety, emergency, and fire evacuation policies. Provide emergency response and referral services and resources. Document behaviors that violate law or the community lease agreement and report to the Community Manager. Identify and report safety and security risks to the Community Manager. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This includes frequent standing, walking, sitting, using hands, reaching, climbing, stooping, kneeling, crouching, crawling, talking, hearing, handling, and the ability to drive a vehicle for intrastate and interstate travel, or air travel for company business. Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr