Gift Shop Clerk

Gift Shop Clerk

Opal Grand Resort & Spa is looking to add a Gift Shop Clerk to our team. As the Gift Shop Clerk, we look to you to ensure our guests have a great experience from the moment of arrival to departure by making them feel welcome and at home in a relaxed yet professional atmosphere. Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.

Core Job Duties & Responsibilities

• Display merchandise in a neat, eye-appealing manner
• Restock items as necessary, check expiration dates, and discard expired items
• Keep storeroom neat and clean
• Complete customer purchases, process all payment types, and process returns, refunds, and exchanges
• Verify customer identification as required
• Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified
• Follow checklist for opening and closing gift shop
• Secure gift shop and monitor customer activity to prevent losses due to merchandise theft and damage
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; thank guests with genuine appreciation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others

Required Skill Set

• Must be able to speak, read, write and understand English
• Must have good communication skills, both verbal and written
• Must possess basic computer skills and knowledge
• Must be able to stand and exert well-paced mobility for up to 8 hours. Must be able to lift up to 15 lbs. occasionally
• Ability to complete assigned tasks without close supervision
• Must be able to clock in and out for shifts and breaks responsibly
• Must have a uniform that is clean and properly worn with your name tag. All visible tattoos and piercings must comply with standards outlined in Associate Handbook
• Must be willing to go above and beyond the basic job requirements to better help the guests, fellow employees, and company as a whole
• Have strong problem-solving skills

Desired Qualifications

• Previous retail sales experience is preferred
• Must be able to work a flexible schedule including nights, weekends, and all holidays

Benefits

• Health Insurance for qualified status
• Dental Insurance for qualified status
• Vision Insurance for qualified status
• Short Term Disability for qualified status
• Life Insurance for qualified status
• Paid Time off for qualified status
• 401(k)
• Employee Assistance Program
• Hotel discounts with OPL
• Friends and Family discounts at Opal Grand

Location: On Site

Part time position

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.