Front Office Lead / Manager

Greater Richmond Dentistry – Chesterfield, VA We are hiring a Front Office Lead/Manager for a highly supported, patient-focused role—this is not a traditional front desk position. Our practice is fully modernized and operates on a cloud-based platform (Dentrix Ascend) with advanced automation, allowing you to focus on patient communication and experience—not administrative overload. Why This Role Is Different We’ve intentionally built processes that remove the typical front office bottlenecks: Cloud-Based PMS (Ascend) with fully digital workflows Paperless office – electronic treatment planning, consents, and eStatements Dedicated Insurance Verification Team (no full-day verification workload) Separate Billing & AR Team (no collections or aging reports) Ascend Insurance Essentials and Pro Seamless, automated verification Significantly reduced manual data entry Rapid Pre-Authorizations – submissions take seconds ERA Implementation (Claims + Pre-Auth Responses) for faster turnaround AI Enabled Voice Reduces call documentation burden Streamlines patient communication What You’ll Do Present and explain treatment plans and financial options clearly and confidently Guide patients in scheduling care Coordinate and optimize treatment scheduling Prepare and review patient charts prior to visits Check patients in/out and collect co-pays Collaborate with verification and billing teams for seamless patient flow Perform limited, targeted insurance verification Submit and track pre-authorizations efficiently Maintain accurate and compliant documentation within Ascend What You Won’t Be Responsible For Insurance billing or collections Working aging reports Chasing claims or denials Full-time insurance verification What We’re Looking For 10+ years of dental office manager, front office, insurance, or treatment coordination experience (required) Strong communication and case presentation skills Solid understanding of insurance and pre-authorizations Highly organized and comfortable in a fast-paced environment Dentrix Ascend experience is required Compensation & Benefits $25–$35/hour (top candidates considered at the higher end) Paid Time Off Performance-based bonus opportunities Structured, team-oriented environment with strong operational support About Us Greater Richmond Dentistry is a modern, growth-oriented practice serving the Chesterfield and Greater Richmond community. We prioritize clinical excellence, efficiency, and a strong patient experience, supported by advanced technology and well-defined team roles. Equal Opportunity Statement Greater Richmond Dentistry is an Equal Opportunity Employer and complies with all applicable federal and Virginia laws. Employment Type: Full Time Years Experience: 5 - 10 years Salary: $25 - $35 Hourly Bonus/Commission: No