Front-End Customer Service Cashier

Job Title

PRIMARY OBJECTIVE: To perform customer checkout transactions, handle refunds in an appropriate manner, answer customer questions and concerns, answer telephones appropriately and direct calls to the proper personnel. To contribute toward ensuring a positive shopping environment for customers and a positive working environment for employees.

NATURE AND SCOPE: Emphasis in this position is on following front-end checkout and service counter procedures in all transactions, maintaining positive customer relations and expedient processing of all orders. This position requires register/scanner operation, proper telephone etiquette, reading, light lifting, and standing. It also requires ongoing social skills, verbal interaction, judgment/decision making; the ability to work as part of a team, attention to detail, listening skills, initiative and the ability to work under pressure. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Front-End Manager or person in charge.

Essential Position Functions

• Process customer's order in an accurate, efficient and prompt manner
  • Ask for coupons and check for items on the bottom of the cart before beginning each customer's order
  • Scan each item so it is properly identified by the register system
  • Obtain prices for items not identified by the register system and print our receipt, fill in product description and turn in at end of a shift
  • Have a working knowledge of most frequent PLU codes
  • Use care in the handling of product
• Ensure positive customer relations and satisfaction
  • Greet and thank all customers and provide prompt and courteous service
  • Direct customer problems to the Front-End Manager or other office personnel as appropriate
  • Answer or refer questions and responds to requests as needed
  • Make a determination and respond to customer assistance needs promptly
  • Handle refunds in an appropriate manner
  • Sell gift cards
  • Direct guests and vendors to the appropriate area
• Answer the phone appropriately
  • Answer the phone as timely as possible with a friendly positive tone
  • Direct phone calls to the appropriate personnel
  • Utilize proper etiquette when paging over the paging system
• Ensure proper handling of all forms of tender and coupons
  • Properly count and enter cash into the register system
  • Verify information on checks and if acceptable, enter and properly utilize check verification system, properly tender checks into the register system
  • Enter proper tender per transaction (debits, charges, gift certificates, etc.)
  • Count money back to the customer, handing coin first, then bills
  • Maintain a neat and organized till
  • Count till at the end of the shift for accountability
• Ensure smooth running of the front-end
  • Assist the office personnel in giving breaks on a timely basis
  • Assist the office personnel in directing cashiers and baggers to where they will be working when they begin their shift
  • Assist office personnel in making sure everyone is doing their job correctly
• Bag groceries for customers
  • Make sure groceries are bagged properly for each customer. Size up each customer and their order and bags appropriately
• Follow front-end security procedures
  • Keep all tenders locked in a secure location
  • Notify appropriate personnel in cases of theft or shoplifting
• Perform other miscellaneous duties
  • Clean the service counter area
  • Fill bags at the service counter
  • Do price checks
  • Stock the cigarettes and cigars
  • Give out and receive applications
• Follow all store and department policies and procedures

Functional Requirements

• Physical
  • Lifting up to 50 lbs.
  • Equipment operation (telephone, scanner, register, scale, paging system, Tellermate, calculator)
  • Reaching, grabbing, standing, turning, squatting, stooping, bending, walking
• Mental
  • Judgment/decision making
  • Social skills/verbal interaction
  • Listening skills
  • Memorization
  • Reading, writing, math

IMPORTANT DISCLOSURE NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.