Retail Sales Keyholder

Job Description

Job Description

Where Craft Meets Connection—Lead the Experience. Start Your Career Today

At Pendleton, we take pride in our legacy of over 150 years of American craftsmanship. Known for creating beautiful, functional products built to last, we bring our heritage into every customer interaction. Our store team members connect people to products that enrich their lives, create memories, and carry our story forward.

We are currently seeking a professional and dynamic part-time Retail Sales Keyholder (20 hours per week) for our Downtown Portland, OR store location.

This position is based in the heart of downtown Portland, just across from Director Park and steps from the iconic Pioneer Place shopping center. The store is easy to access via public transit, with multiple MAX and bus lines nearby, making your commute convenient.

We also offer great store hours that support work-life balance:

• Monday–Thursday: 10:00 AM – 6:00 PM

• Friday–Saturday: 10:00 AM – 7:00 PM

• Sunday: 10:00 AM – 6:00 PM

You’ll be working in a vibrant, high-traffic area surrounded by the best of Portland’s downtown shopping and dining.

Why You’ll Love Working Here
• Flexible work hours
• Generous employee discount (50% off products!)
• Competitive compensation with paid time off, benefits, and 401k company match (for eligible employees)
• A collaborative team environment where your ideas are valued
• Opportunities for professional growth and leadership development

What You’ll Do
• Support the store in achieving sales goals and delivering exceptional customer service
• Open and close the store independently and ensure readiness and security during each shift
• Create and execute daily plans while effectively communicating priorities with the team
• Encourage positive selling behaviors and maintain a high-energy, customer-first environment
• Ensure visual merchandising and store housekeeping standards are met
• Monitor and respond to store communications, including email and internal directives
• Complete sales transactions with accuracy and efficiency
• Follow all company policies, operational procedures, and loss prevention guidelines
• Act quickly to identify problems, recommend solutions, and escalate when necessary
• Support ongoing training efforts and foster team development

What We’re Looking For
• 2+ years retail sales/customer service experience, including 1 year in a supervisory or shift-lead role
• Strong communication skills—able to connect with both customers and team members
• Self-motivated and proactive, with a passion for helping others
• Tech-comfortable: experience with POS systems, inventory software, and Microsoft Office
• Flexible availability, including nights, weekends, and holidays
• Comfortable with the physical demands of retail (standing/walking, lifting up to 40 lbs., ladder use)
• Reliable transportation to meet scheduling needs

About Pendleton

We’re a heritage brand with a modern mission—crafting products with integrity, quality, and timeless style. As a Pendleton team member, you’ll help continue a story that spans generations.

We offer flexible work hours and provide Medical, Dental, and Vision benefits for eligible employees. Our team members also enjoy a generous employee discount, a 401(k) plan with company match, and competitive compensation that includes paid time off. Additionally, we are committed to supporting growth and development opportunities to help our employees advance in their careers.

We’re proud to be an equal opportunity employer, welcoming applicants from all backgrounds and walks of life.