Dental Insurance coordinator

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Study the most frequently used insurance plans to understand the various nuances to communicate with patients more effectively; document insurance information on the patient chart for quick reference

Process and submit insurance claims daily, including secondary insurance billing

Post all payments

Monitor and follow-up on outstanding claims

Note patient names and the amount they owe so collection over-the-counter can take place during the day

Identify patients in the daily schedule who are a financial concern, note payment problems on the patient charts, and arrange a conference with them either before or at the appointment

Record all financial discussions with patients on the chart and enter information into the computer

Secure a signed financial treatment plan from each patient for diagnosed treatment(s)

Contact patients who have not kept their financial agreement within a 5-day grace period to collect payment per the financial plan

Prepare and mail patient statements each month on a regular billing cycle

Make collection calls

Solidify the financial agreement with the patient, such as payment amount and schedule

Follow through with correspondence regarding collection when unable to contact the patient on the telephone

Prepare and send uncollected accounts to collections or small claims court with employer approval, and follow through as needed. Represent employer in small claims court, if necessary

Monitor patients who have been turned over to a collection agency

Send information as requested by insurance companies: x-rays, charting, narratives, and other documentation for processing the claim when applicable

Provide insurance predetermination documentation to patients, contact the patient to make financial arrangements, and schedule treatment

Correspond with insurance companies; resolve payment delays, requests for additional information, or treatments that have been denied coverage

Handle all inquiries concerning insurance daily