Associate Director - TuneLab Biologics Customer Success Partner

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. Organization Overview Lilly Catalyze360 is a comprehensive approach to enabling the early-stage biotech ecosystem by democratizing access to infrastructure, expertise, and resources. Through its interconnected pillars—Lilly Ventures, Lilly Gateway Labs, Lilly ExploR&D, and Lilly TuneLab—Catalyze360 strategically removes barriers that traditionally block bold science from becoming life-changing medicines, providing biotechs with flexible combinations of capital, physical lab space, R&D capabilities, AI/ML tools, and decades of enterprise learning. Lilly TuneLab is an artificial intelligence and machine learning (AI/ML) platform that provides biotech companies access to drug discovery models trained on years of Lilly’s research data. Lilly estimates that this first release of AI models includes proprietary data obtained at a cost of over $1 billion, representing one of the industry's most valuable datasets used to train an AI system available to participating companies. By integrating advanced in silico modelling and federated learning, we connect pioneering machine learning algorithms, substantial computational power, exclusive datasets, and Lilly’s domain-specific knowledge to drive innovation in drug discovery and facilitate access to optimal therapies for patients. Job Summary In this role, you will lead engagement with TuneLab members developing biologics to support their success upon joining TuneLab. This engaged and growing drug discovery community includes startups, established biotechs, mid-cap pharma, and beyond requiring you to engage and communicate across multiple levels and types of TuneLab members. Through your drug discovery and modeling expertise, you will provide critical support to partners for them to see maximal value from using TuneLab. You will also provide product feedback to TuneLab, helping shape the roadmap and strategy of the future capabilities of TuneLab. Further you will interact with the expanding ecosystem of TuneLab partners ranging from model developers, electronic notebook providers, and CROs to ensure the best experience for TuneLab members. This role is essential to expanding the platform’s reach and developing an ecosystem of contributors and users who accelerate AI-powered drug discovery. Key Responsibilities Partner Support and Management Support TuneLab partners developing biologics to ensure technical success using the growing set of models, workflows, and functionalities within TuneLab Build partner case studies and identify partner champions to demonstrate how TuneLab is impacting drug discovery Product Feedback and new capabilities implementation Engage existing TuneLab partners to identify high-need product improvements Communicate with TuneLab Product team to translate technical feedback into potential product improvements Roll-out of new features and capabilities to existing TuneLab members Community Building and Visibility Represent the platform at scientific meetings, AI/ML community gatherings, and user group events Cultivate a sense of identity and shared purpose among TuneLab participants Minimum Requirements Graduate degree (PhD or MS) in biology, biochemistry, or a related field 5+ years of experience in drug discovery and/or development with biologics Additional Skills/Preferences Biologics Experience Experience using and applying diverse molecular design, modeling systems, and software for the design and optimization of biologic therapies Experience supporting new biologics workflow and technology implementation internally or with external partners New Platform Implementation Experience implementing new technology, software, or approach in biologics drug discovery Experience working with third parties as part of implementation of new technologies Understanding of partner incentives and community engagement strategies to build an engaging new product Influence and Leadership Strong relationship-builder with ability to communicate across TuneLab partner organizations Personal Attributes & Skills Self-starter mentality: Highly independent, proactive, and resourceful with ability to work autonomously Relationship builder: Naturally likable, authentic, and trustworthy with ability to establish genuine connections quickly Scientific curiosity: Passionate about innovation and genuinely excited to learn about new technologies in AI/ML drug discovery Strategic thinker: Able to see both the big picture and execute tactical plans effectively Additional Information Travel requirement: 25% Conference attendance: Regular presence at major industry events (6-10 conferences per year) Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (View email address on click.appcast.io), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL). Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $150,000 - $220,000 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly #J-18808-Ljbffr