Community & Volunteer Engagement Manager, Immigration Legal Services

Community & Volunteer Engagement Manager Pay Range: $70,304/year Total Compensation: Comprehensive, low‑cost healthcare coverage for employees Generous employer 401(k) contributions Employer‑covered life insurance Time Off Benefits: Paid vacation time and sick leave 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays 2 Wellness Days to be taken any time during the year to support employees’ mental wellness Position Overview JFS is seeking a dynamic and experienced Community & Volunteer Engagement Manager to lead volunteer engagement efforts within our Immigration and Refugee Services Division. This role will build and strengthen community partnerships, enhance the volunteer experience across programs, and increase overall capacity by integrating volunteer skillsets. Responsibilities Volunteer Management Develop and implement systems to recruit, screen, orient, train, supervise, support, evaluate, and recognize volunteers. Conduct volunteer screening interviews and facilitate training and orientations. Collaborate with the JFS Community & Volunteer Engagement team to onboard new volunteers. Maintain consistent communication with volunteers to ensure a positive experience, addressing concerns or barriers as they arise. Partner with the CVE team for volunteer appreciation events. Collect, track, and submit monthly volunteer statistics to the CVE Department. Collaborate with the Immigration Services Team to assess volunteer needs and place volunteers in appropriate roles. Coordinate and manage delegations of law students and/or attorneys that volunteer with JFS for short periods. Work with each program to develop meaningful volunteer opportunities that increase overall capacity. Create and implement systems that allow us to retain and keep volunteers engaged. Community Outreach & Engagement Engage actively in the community to build strategic relationships that strengthen volunteer pipelines and program visibility. Design and implement outreach strategies to increase awareness of internship and volunteer opportunities. Conduct outreach events and represent JFS at community presentations, tabling events, and collaborative meetings. Conduct intern outreach in law schools and undergraduate institutions. Support with social media tasks to promote immigration and refugee services volunteer opportunities or information to the community. Support programs with other outreach activities. Engagement with Program Staff Ensure staff across the immigration and refugee resettlement programs clearly understand the volunteer coordination process. Communicate and reinforce clear guidelines for submitting volunteer requests, including required notice and role specifications. Set and uphold boundaries when requests fall outside established expectations (e.g., last‑minute or inappropriate volunteer asks). Provide training, tools, and ongoing support to staff to ensure understanding of the volunteer program’s workflow. Build strong internal relationships to promote shared ownership of volunteer engagement across departments. Address misconceptions or unrealistic expectations and guide staff toward collaborative, feasible solutions. Professional Development Participate in training seminars, online courses, and shadowing opportunities with immigration attorneys and DOJ‑accredited representatives to deepen program knowledge. Support additional tasks as capacity allows to assist clients and programs. Skills, Experience, and Abilities Prior experience in a nonprofit setting. Must have a valid CA driver’s license, insurance, a reliable personal vehicle, and a willingness to travel off‑site. Higher Education Degree. Bicultural/bilingual (English/Spanish) candidates strongly encouraged to apply. Strong oral and written communication skills in English and Spanish. 2‑3 years of program management skills. 2‑3 years of experience working directly with interns and volunteers in a management capacity. Experience managing a program budget and allocating resources strategically. Direct supervisory experience (staff, interns, etc.). Experience leading cross‑functional teams and/or collaborating across departments. Experience tracking and reporting program outcomes to leadership. Ability to analyze volunteer/community participation data and translate insights into strategy. Experience cultivating partnerships with community organizations, schools, or local agencies. Experience building volunteer engagement frameworks that support long‑term sustainability. Experience working with immigrant and refugee communities. Experience working with community partners and stakeholders. Ability to manage external relationships with professionalism and diplomacy. Ability to prioritize, multi‑task, and stay organized in a fast‑paced environment. Strong attention to detail and ability to follow through. Excellent interpersonal skills and relationship‑building abilities. Demonstrated initiative and commitment to high‑quality service. Ability to work independently and collaboratively within a diverse team. Proficiency in Microsoft Office (Excel, Word, Outlook). Comfort using Zoom, Microsoft Teams, and other virtual platforms. Physical Requirements Willingness to work evenings and weekends, and to travel throughout San Diego County as needed. Travel may be required for conferences, client meetings, court hearings, or community events. While performing the duties of this position, the employee is regularly required to sit, talk, and listen. The employee frequently needs to stand, walk, use hands and fingers to operate a keyboard, handle documents, and reach for the telephone or other office equipment. The work environment has a moderate noise level, requiring the ability to concentrate and maintain good auditory perception. The employee must have the ability to lift, push, or pull up to 25 pounds as needed. Reaching – Extending hand(s) and arm(s) in any directions. Other Duties Not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. *Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr