IT Service Desk Analyst

IT Service Desk Analyst

Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact! We are currently seeking a Service Desk Analyst based between our New Jersey and New York Offices, who has an enthusiasm to learn and embrace a career in Information Technology for a global company.

The role will be working closely with the IT Team and Team Lead for your given region and follow directions from our IT leadership team globally.

This position is a perfect fit for you if: Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" – really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines.

Required Skills and Qualifications: 3-5 years' experience in a Service Desk role. Completed an IT practitioners' course/certifications or equivalent / proven track record and experience. Comfortable with AI technology such as Microsoft Co-Pilot / Co-Work. 1st and 2nd line support for the business. Good technical knowledge that accompanies excellent customer service. Ability to communicate technical concepts to technical and non-technical audiences. Able to work well under pressure and deal with all angles of support at all levels (Examples: walk-ups, service desk, chat, and phone). Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Has a wide range of experience and applies to sound judgement to resolve complex issues in creative and effective ways. Ability to manage multiple concurrent issues. Manage, maintain, and add to our evolving KB's/Solutions. Demonstrated aptitude for learning new technologies. Team Player and able to work on your own initiative. Experience in the following technologies/products: Apple MAC OSX for all versions. Windows 11 operating systems. iOS-based devices. Android based devices. Microsoft Azure / Intune. Microsoft Office 365 technologies. Box, Dropbox, Google Drive, Microsoft OneDrive. Conference rooms are set up using Microsoft Teams, and other technologies. Experience working on a global service desk. Prioritization of work. IT Asset Management Systems. Experience deploying and supporting iOS devices and Android devices. Experience supporting and using helpdesk/service desk systems such as Freshservice, Service Now.

Advantageous: CompTIA A+, N+, S+. Microsoft MD100, 101, 102. Microsoft Azure Fundamentals AZ-900. JAMF 100, 200, 300.

Pay Range: $65,000 - $75,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.