Application Support Administrator

Why work at Concerto? What is in it for you?

• Medical, dental, and vision insurance
• Short- and long-term disability benefits
• 401k match of 50% up to 6% of salary
• Earned Paid Time Off (PTO)
• Discounts through Nectar recognition platform
• Employer-paid Employee Assistance Program (EAP)

Who Are We?

Concerto Renal Services is an industry leader in sub-acute hemodialysis within a skilled nursing facility and/or long-term care facility. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

Why is this Role Essential?

Concerto Renal Services is seeking a Application Support Administrator to join its growing Application Services team! This role supports the management of user access across multiple systems, technology processes, and departmental documentation. Responsibilities include account creation and deactivation, access auditing, process documentation, and supporting communication and training materials related to new technology initiatives and system updates. This position plays an important role in maintaining secure, organized, and scalable operational processes as the department continues to grow.

What Will You Do?

• Manage user access administration across multiple business applications, including account setup, modifications, deactivation, and periodic access reviews

• Support onboarding and offboarding processes by coordinating timely system access for employees, providers, and external partners
• Assist with software license management and user support for various enterprise platforms and productivity tools
• Collaborate cross-functionally with Human Resources, IT, and other departments to ensure compliance with access management and security procedures
• Conduct regular audits to help maintain accurate user access records and support organizational security standards
• Create and maintain process documentation, standard operating procedures, and internal knowledge resources
• Support communication efforts and training materials related to technology updates, new system implementations, and process improvements
• Contribute to the continuous improvement of operational workflows and scalable technology support processes as the organization grows

You Might Be a Fit If You are...

• Reliability
• Strong Organization Skills
• Excellent Communication

What's Required?

• Proven experience as an administrative assistant or office admin assistant
• Proficiency in MS Excel, PowerPoint, and Word
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task