AREA MANAGER

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AREA MANAGER

REGULAR FULL TIME Springfield, MA, US 7 days ago Requisition ID: 1517 Salary Range: $46,000.00 To $55,000.00 Annually Job Title: Area Manager Department: Retail Merchandising Operations Reports To: Regional Manager Direct Reports: Field Supervisors, Merchandisers Territory: Springfield, MA | 8–12 Retail Locations around Springfield, MA Position Summary The Area Manager is responsible for the overall operational and financial performance of an assigned territory consisting of approximately 8–12 retail locations. Through direct leadership of Field Supervisors, the Area Manager ensures exceptional merchandising execution, labor productivity, customer satisfaction, employee development, and financial performance. The Area Manager serves as the primary business leader for the territory and partners closely with Regional Managers, retail customers, Human Resources, Transportation, and Operations to achieve company objectives. Leadership Directly supervise Field Supervisors. Conduct weekly one-on-one coaching. Conduct performance evaluations. Develop leadership talent. Drive employee engagement. Resolve employee relations concerns. Business Management Manage overall territory performance including: Labor hours Shrink Payroll accuracy Store coverage Seasonal staffing Responsible for meeting territory objectives related to: Payroll budget Sales support Shrink reduction Profitability Staffing Recruit Field Supervisors. Interview candidates. Build seasonal staffing plans. Operational Excellence Ensure consistent execution of: Inventory management Safety compliance Company SOPs Conduct regular operational audits. Customer Relationship Management Serve as primary contact for: Store Managers Retail leadership Resolve escalated operational concerns while identifying opportunities to strengthen customer partnerships. Territory Planning Allocate labor resources. Prioritize store visits. Coordinate seasonal transitions. Support promotional events. Adjust staffing based on business demand. Performance Management Review and coach Field Supervisors using operational metrics. Sales support Shrink Store presentation Cross-Functional Collaboration Partner with: Regional Manager Operations Leadership Administrative Responsibilities Prepare operational reports. Conduct territory reviews. Support annual planning. Performance Expectations Responsible for territory performance including: Budgeted labor hours Payroll accuracy Territory profitability Shrink reduction Store execution scores Employee retention Safety performance Leadership development Operational compliance Minimum Qualifications Associate's or Bachelor's degree preferred. 3–5 years retail operations leadership experience. Experience managing multiple locations. Experience supervising leaders. Strong leadership and coaching skills. Excellent communication and organizational abilities. Valid driver's license. Ability to travel extensively throughout assigned territory. $7.50 Cell Phone reimbursement for every pay period worked Mileage reimbursement Fuel allowance Paid Sick Leave in accordance with our Company Policy #J-18808-Ljbffr gms