Senior Project Manager

We’re a design and technology studio that builds digital products, creates experiences, and loves dogs. In 2013 we saw an opportunity to build a studio a little differently. We set out to maintain a small, nimble team large enough to meet clients needs under one roof but small enough to move quickly. We believe in delivering the highest quality product while still being able to be home in time for dinner, which some like to call “work/life balance.” To succeed at Five & Done is to leave ego at the door, treat others with respect, empathize with our clients and respond to every opportunity with the same passion that got you here. Sound like your cup of tea? Let’s chat. Five & Done is looking to add to our team in Aliso Viejo, CA. This is a perfect role for a Senior Project Manager with a strong understanding of web development, UX / UI design, and quality assurance processes. The Senior Project Manager should also have an account management mindset and contribute in a way that is more than just Gantt charts and status reports. The role is responsible for building relationships with our clients and becoming a subject matter expert on their industries and ecosystems. This person will work with major clients, like Warner Bros., Hagerty, Toyota, and Ubisoft across a variety of project types and sizes. They will help our team design, build, maintain, and evolve marketing sites and web applications. We work with great clients who know us for being creative, principled, diligent, intellectual, passionate, precise, and a hell of a lot of fun. We believe in work life balance…but also getting the work done and done right. We are passionate about doing the right things for the right reasons. Our office is casual; our team is a family; our benefits are great and our love of semicolons can border on obsessive. Everyone at Five & Done has a voice. We are constantly improving ourselves, our process, and our people and we’d expect you to contribute to that. We hire people that spot problems and look for solutions; who always take the time to log a bug they see, no matter how small; who can write a convincing email to communicate technical points to non-technical people; who get antsy when they see things sit on their to-do list too long; who respond to emails, even if it’s to say "I'm looking into this and will have an answer by tomorrow." Responsibilities Ensure the client's deep satisfaction in the work, the team, and project experience overall Partner with client/stakeholders, consistently managing needs and expectations Evaluate Client requests and translate them to well-defined and well-documented requirements for the Client, UX, Design, Development and QA teams Ensure that project deliverables are high-quality, accurate, and fulfill stated objectives Manage day-to-day tasks of the project team and maintain in-depth involvement to quickly identify risks and constraints Maintain process and project requirements/tasks in Jira, Confluence and/or Azure Dev Ops Support QA and UAT efforts to ensure requirements and objectives are met When applicable, lead and participate in Agile/Scrum ceremonies including, but not limited to, daily stand-ups, backlog refinement, sprint estimation and planning, demos/reviews, launch/deployments, retrospectives, and release planning Identify and remove potential and existing roadblocks that may hamper the team, allowing project team members to maximize productivity, creative visibility and troubleshoot emerging issues Act as the first escalation point for the team and stakeholders to quickly address any problems Always be on the lookout to identify ways to better serve our clients, as well as areas where we need to improve to do so About You You have 8+ years of experience in digital project management and managing cross-functional teams in a marketing, IT, or design agency You have a genuine enthusiasm for the work you do, exude positive energy; you are respected amongst your peers, and your team members legitimately enjoy working with you You are an excellent problem solver with strong technical knowledge who (almost annoyingly) proactively anticipates risks/issues and manages expectations You utilize a consultative approach with clients and are comfortable working in different development methodologies (Agile, Waterfall, etc) to ensure project success You have a strong knowledge and practice of core principles of Agile methodology and development practices including Scrum and Kanban (bonus points if you are ScrumMaster and/or Scrum Product Owner Certified) You've worked with Content Management or E-commerce Systems of varying degrees of complexity, including WordPress, Drupal, Magento, Tridion, Sitecore, Adobe Marketing Cloud, Sharepoint, Teamsite, AEM etc... You take a consultative, proactive and solution-oriented approach when managing and/or troubleshooting issues You’re able to deliver under extreme deadlines and fast-paced environment You approach project and team leadership in a way that encourages enthusiasm, innovation, and camaraderie You are collaborative; love fostering team engagement, and have a high sense of ownership and accountability A few more things... Salary range: $110,000–$135,000 This is a full-time position based in Aliso Viejo, CA Please don't drop by our office, call or email us directly No recruiters please Applicants requiring visa sponsorship will not be considered Relocation within the United States will be considered Five & Done is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to the principle of equal employment opportunity and to providing employees with a work environment free of discrimination and harassment. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile URL * Are you legally authorized to work in the United States? * Select... Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? * Select... Are you willing to undergo a background check, in accordance with local law/regulations? * Select... Are you comfortable with this role's hybrid schedule and requirement to work in-office Tuesday through Thursday weekly? * Select... #J-18808-Ljbffr