Product Support Coordinator B

Job Description

Job Description

Position Summary

With guidance in a team environment, responsible for Stock Room functions, including maintaining a cycle-counting program that validates inventory counts for accounting and production purposes. This position requires performing a variety of product support duties of basic and/or moderate scope while following and assisting in the development of procedures and processes in one or more of the following functions: stockroom, raw stock, parts identification, shipping, receiving, stockroom, clean operations, etc. The initial primary focus is the Stockroom with support in Shipping. Eventually, cross-training will occur to cover all Logistics positions.

Responsibilities

• Shipping:
  • Prepare parts and/or materials to ensure safe handling for shipment, including completing necessary paperwork and shipping records.
  • Prepare packaging per specifications for shipment, including computer input for necessary labels, forms, and shipping records.
  • Interpret shipping instructions as referenced on company documents or customer specifications or standards related to preservation and packing.
  • Prepare stencils and mark shipments legibly.
  • Prepare air bills, bills of lading, and sales order forms for carrier and company records.
  • Contact carriers for dispatching shipments, establishing rates, or tracing follow-up information.
• Stockroom and Cycle Counting:
  • Maintain a cycle counting program by counting inventory.
  • Reconcile inventory counts within the electronic system.
  • Identify and resolve all inventory issues.
  • Receive material, check, and identify parts by type or part number.
  • Prepare parts for storage and place stock in the proper location as directed.
  • Select parts from stock to fill orders according to parts lists.
  • Perform cycle inventory count.
  • Maintain, update, and access necessary records utilizing a computer.
  • Responsible for releasing requisitions, editing requisitions, filling shortages, and deleting requisitions.
• Receiving:
  • Receive shipments at the receiving dock and forward materials to the appropriate team.
  • Weigh or count incoming/outbound parts or materials.
  • Perform data input to update system records and verify all documents for completeness and accuracy.
• Raw Stock:
  • Receive incoming raw stock and verify material against documentation for identification and accuracy of quantity.
  • Load and unload trucks and move raw material to the proper location.
  • Identify and code raw materials and operate saw to cut stock to dimensional specifications.
  • Perform minor repair of equipment.
  • Report critical shortages and/or problems to appropriate organizations.
  • Issue jobs per schedule and update shop floor, MRP, and other systems.
• Parts Identification:
  • Identify parts using proper identification methods and equipment indicated by the traveler and/or blueprint.
  • Mark exact dimensions and locations on the parts for identification markings.
• Clean Operations:
  • Observe all prescribed safety rules and maintain a neat and orderly, FOD-free work area.
• Additional Responsibilities:
  • Actively participate in department problem solving, lean events, and high-performance teams.
  • Actively maintain 5S in the department.

Job Qualifications

• Must possess a High School Diploma or equivalent.
• Minimum of one year of related product support experience and demonstrated ability to perform described position responsibilities.
• May be required to operate moving equipment and saw equipment and meet OSHA safety qualifications.
• Specific vision abilities required by this job include the ability to favorably pass a visual acuity exam (which includes far vision, near vision, and color perception).
• May require forklift operator certificate.
• Good level of knowledge and experience with computers, including software packages and mainframe systems.
• Must demonstrate manual dexterity.
• Ability to perform basic mathematical calculations.
• Ability to read and understand related forms and specifications.
• May be required to lift up to 50 lbs.
• Must demonstrate effective verbal, written, and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player.
• May be required to post and report on Team Improvement Board metrics.

Benefits

• Competitive Medical with prescription, Dental (including orthodontia) & Vision from date of hire.
• Supplemental Medical Benefits: Critical Illness, Accidental Injury, and Hospital Indemnity.
• Life insurance policy – company paid.
• Annual Cash Incentive Plan (bonus).
• 401K with 5% company match.
• 13 Paid Holidays.
• Education (tuition) Reimbursement Program.
• Employee Recognition Program/Events & Community Service Opportunities.

This role is located in a vibrant city offering a blend of cultural attractions, recreational activities, and a thriving community. The area is known for its excellent quality of life and opportunities for personal and professional growth.