Learning Experience Leader - Roadside Assistance Specialist (Travel required up to 80%)

Responsibilities The Learning Experience Leader will design and expand training and development programs aligned with product-specific training methodologies and initiatives, create and deliver end-user, partner, and distributor training including curriculum, training, and exams for general preparatory courses prior to enterprise endorsement, deliver technical preparatory training, accomplish projects and motivate trainees, continuously improve training programs, amend programs as needed for changes in the work environment, act as content expert and maintain training documents, develop induction programs, monitor and review trainees’ progress, audit trainees in field to ensure policy adherence, ensure statutory training requirements are met and contribute to e-learning packages, research and present new technologies in workplace learning, and ensure all trainees adhere to the company’s Code of Conduct. The Learning Experience Leader will also support learning and development of the Roadside Assistance Specialist. Set the standards and expectations through conduct, work ethic, integrity, and character Create and deliver training with curriculum, training, and exams for preparatory courses Deliver technical preparatory training covering basic skill requirements Accomplish projects and motivate trainees through effective training Continuously improve training programs and learning opportunities Amend and revise programs to adapt to changes in the work environment Maintain relevant training documents and materials Develop and create effective induction programs Monitor and review progress through questionnaires and manager discussions Audit trainees to ensure policy adherence Meet statutory training requirements and contribute to e-learning packages Research and present new technologies and methodologies Ensure adherence to the Code of Conduct Roadside Assistance Specialist - Responsibilities Responsible for safe and effective transportation of passengers and supporting fleet operations with minimal delays. Acts as the rescue expert for troubleshooting and problem-solving to ensure successful rides. Maintain high safety standards inside and outside the vehicle Demonstrate situational awareness and adapt to environmental changes Communicate courteously with management, engineers, and the public Provide assistance to stranded motorists Drive in single or dual mode for 6-8 hours a day; ability to sit for long periods Respond quickly to high-pressure environments Work mostly individually but also in small groups Monitor multiple software systems Maintain vehicle cleanliness Provide concise feedback and complete daily reports Educate the public on self-driving technology Operate self-driving vehicles on defined/undefined routes Operate onboard data recording devices Comfortable riding as a passenger in a self-driving vehicle Safely set up driverless vehicles and recover autonomous vehicles as needed Apply safety procedures for rescues Provide excellent customer service during disembarkation and transport Comply with zero-tolerance policy on alcohol/drugs for operators Remove stalled vehicles and coordinate with local law enforcement as needed Respond to emergency roadside calls within SLAs Drive safely following laws and regulations Report accidents and incidents in real time Other duties as required Requirements Must be 21 years of age or older High School Diploma or GED; four-year college degree preferred in related fields Meets driver requirements including driving record and criminal history per state regulations; must have and maintain a valid state driver’s license Minimum of 3 years of professional driving on public roads; additional experience preferred Proficient in Microsoft and Google applications Strong problem-solving and critical-thinking skills Ability to follow well-defined methods, procedures, and reports Ability to present and facilitate a class discussion Energetic, enthusiastic, and creative with ability to motivate and engage an audience Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Excellent oral and written communication skills Ability to work with flexible scheduling including weekends and holidays Expected to function as a teammate and support production when needed Up to 80% travel required; based in existing markets Knowledge or experience driving in professional settings in high-traffic or congested zones Physical Requirements Able-bodied individual who can stand and walk outdoors for long periods Use hands to finger, handle, talk, or hear; climb stairs and ladders Occasionally reach, climb or balance, stoop, kneel, crouch, or crawl Occasionally lift/move up to 45 pounds Close, distance, peripheral, depth perception, and focus vision required Most work outdoors in a vehicle or a closed-course space with vehicles Notes : This description is focused on job responsibilities and qualifications. 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