Client Services Manager

Position Type Full Time Category Corporate Description Client Services Manager Location: Remote (travel) Compensation Range: $115,000 - $135,000 annually (depending on location, experience, skills, and qualifications) Other Compensation: Eligible for discretionary bonus Benefits: Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off and travel opportunities What We Are Looking For To pursue new business opportunities and maintain existing contracts for disaster recovery and environmental restoration services to governmental agencies in an assigned geographic and/or functional area. The principal result of successful performance will be acquisition and growth of profitable federal, state, municipal, and commercial contracts. The Client Services (CS) Manager is responsible for nurturing relationships with pre‑event contract clients and helping improve readiness posture. During activations/events, you will ensure clients are kept informed of Ceres activities, conduct post‑event deployment analysis including reporting the findings. What You Will Do Client Relationship Participate as part of a team in the pursuit of federal, state, municipal, and commercial contracts within a specified region, market, or event. Participate in regional marketing, sales, and contract development in business development initiatives, especially building relationships with client organizations that have existing executed contracts with Ceres. Develop and maintain positive, ongoing relationships with targeted customers and strategic partners within a specified region, market, or event. Record and track all sales and customer‑related activity within CRM. Participate in regional pre‑event, post event, and pre/post event capture plans maintaining all capture activity records in CRM. Pipeline Development/Growth Identify and assist in potential contract opportunities, business areas, and partners within a specified region, market, or event. Provide the Business Development leadership with details of unqualified opportunities for pursuit decision. Attend trade shows, community events within the emergency response industry. Keeping an edge of competitive awareness. Meet with 100% of client group annually. Operational Support Work with business project managers, estimators, and other staff as necessary to collect information on potential bid opportunities and qualifications for eligibility. Provide technical support to Operations during disaster activations. Monitor daily reports for compliance and support with corrective measures as needed. Deploy to activations within and outside of assigned region. Required Qualifications Bachelor’s degree related to engineering, business, government management or environmental work. 3+ years of government relations experience including expertise in disaster response and disaster debris work. 3+ years of experience with government procurement processes and contract vehicles, especially FEMA, USACE, and state agencies. Strong analytical, organizational, and project management abilities. Ability to work effectively across multiple teams and stakeholders, influencing outcomes without direct authority and managing competing priorities especially in fast‑paced, event‑driven environments. Clear, concise communicator with the ability to engage government officials, procurement leaders, and internal teams, and convey complex information effectively before, during, and after disaster events. Proven ability to build and maintain trusted relationships with public‑sector and commercial clients, maintaining credibility and client confidence throughout the full lifecycle of engagement. Preferred Qualifications Successful work history with verifiable and quantifiable business successes. Proficient with contract management and business development strategies. Must have computer proficiency in MS Windows, Word, Excel, the internet, and email applications. Demonstrated ability to execute strategic plans with excellence. Demonstrated ability to work with government employees. What to Expect The Client Services Manager role is a relationship‑driven, field‑focused position that blends business development, client retention, and operational support in the disaster response and environmental restoration space. You will spend much of your time engaging government and commercial clients within an assigned region strengthening pre‑event contracts, understanding procurement processes, and positioning Ceres for future activations while maintaining strong awareness of competitors and market dynamics. During disaster events, this role becomes highly hands‑on: supporting client communications, monitoring deployments, assisting Operations with compliance and reporting, and spending extended time in impacted areas as needed. Success requires comfort with travel, a matrixed environment, shifting priorities, and high‑pressure conditions, as well as the ability to balance long‑term relationship building with real‑time execution during critical events. Location of Position This position will require extensive travel. Much of the work is expected to be in an assigned region or event. CS Manager visits current and prospective clients in the assigned region or event. Overnight trips will include participation in several annual trade shows, and visits to exceptional clients who may be outside of the region or event. During an approaching hurricane, after landfall or after another storm event, an extended period may be spent in the affected area of the storm. Physical Requirements and Environment Ability to lift and move up to 50 pounds with or without reasonable accommodation. Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus where required to safely perform the job. Willing to wear PPE (Personal Protective equipment) including but not limited to hard hat, protective eyewear, steel‑toed boots, etc. in jobs that require PPE. Ability to work in adverse weather/field conditions, elevated spaces, confined spaces, extreme temperatures, exposure to mechanical parts, wet and/or humid conditions, high, precarious places, fumes or airborne particles, risk of electrical shock and vibration, and loud noise levels. Commitment to following safety standards and protocols. We offer: A collaborative, mission‑driven culture. Opportunities for professional growth and advancement. The chance to make a lasting difference for communities across the U.S. Ceres Environmental is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. E-Verify: We comply with Federal law by verifying employment eligibility. #J-18808-Ljbffr