Slot Attendant

Slot Attendant

Q Casino + Resort

1 Positions

ID: 24507

Posted On 09/03/2026

Job Overview

Q CASINO + RESORT

SLOT ATTENDANT

BASIC FUNCTION

Ensures customer service aspects of slot operations run smoothly.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Operations Shift Manager/Director of Gaming Operations

• Supervises: N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

• Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.

• Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h.

• Maintain effective working relationships with other departments and employees.

• Ensure proactive customer service, personally resolving customer problems as required.

• Performs ticket fills & jackpot payments per Internal Controls.

• Authorizes slot payouts per Internal Controls.

• Circulate the slot floor to make sure everything is clean and in working order.

• Perform minor repairs, such as printer issues, bill jams and any other small repair that may be required by the guest.

• Help push in chairs and empty cups when needed.

EDUCATION, TRAINING AND EXPERIENCE

• High School diploma or equivalency certificate.

STANDARDS OF PERFORMANCE

• Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as bill jams, printer jams, etc.

• Well organized, produces legible and accurate paperwork & possess good cash handling skills.

• Willing and able to work non-traditional schedules, particularly nights and weekends.

• Able to spend extended periods standing and walking.

• Able to work in potentially stressful conditions (i.e. noisy, crowded, smoky, busy).

• Strong customer service skills, personality, and orientation.

• Able to remain composed when dealing with irate customers.

MENTAL AND PHYSICAL REQUIREMENTS

• Generally light, with occasionally medium work. Lifting up to 50 lbs.

• Standing for long periods of time

• Bending, stooping and crawling.

WORKING ENVIRONMENT AND CONDITIONS

• Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.

EQUIPMENT AND TOOLS

• Various slot machines & their sub-assemblies

• Small hand tools

Primary Contact

1773354678169

Kelly Bohannan

Human Resources Assistant, Human Resources

Phone

Phone

Phone

Fax

View email address on click.appcast.io

Email

True

True

True

Job Details

Categories

Casino

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Qualifications

Education

High School/GED

Company ID

1202

Job REQ #

24507

# Positions

1

Start Date

20260903

End Date

20261002

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Q Casino + Resort

About the Company

Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!