Orthodontic Front Desk Representative

Job Description

Job Description

Position Overview

As our Scheduling Coordinator, you will serve as the  Bliss Expert , supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency . You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model.

Smilebliss Model Delivery

Lead Management and Scheduling

• Ensure timely outreach, follow-up, and scheduling of all new leads
• Schedule new patient consultations and support strong show rates
• Confirm upcoming appointments and follow up on missed consultations
• Maintain an organized, productive schedule and accurate documentation

Patient Flow and Experience

• Welcome patients and support a smooth, efficient check-in and check-out process
• Help ensure patients have a positive, comfortable, and confident experience
• Schedule follow-up visits and support clear next steps in care
• Contribute to efficient patient flow and on-time scheduling

Financial Responsibilities

• Collect patient balances and payments at the time of service
• Post payments accurately and maintain proper records
• Support daily reconciliation and financial accuracy

Operations Support

• Follow Smilebliss scheduling and operational protocols
• Maintain accuracy in patient records and appointments
• Support overall practice efficiency and team coordination

Qualifications

• Dental or orthodontic experience preferred, but not required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional, positive, and patient-focused mindset
• Alignment with the Smilebliss mission and values