Credit and Collections Specialist

Company in Bedford Park, IL is seeking a Credit & Collections Administrator to focus on the efficient collections of past-due receivables and general administration of customer accounts. You will collaborate with National Accounts and Chains departments and support outside territory sales. Essential functions include collections management, administrative duties, and CRM note-keeping to document all credit activity. 1–2 years experience preferred. Qualifications 1–2 years of relevant experience and/or training, or equivalent Military or practical experience. Hands-on knowledge of ERP or CRM systems. Working knowledge of Microsoft Outlook, Word, and Excel. Basic PC proficiency with Windows XP, Vista, or Windows 7. Responsibilities Contact customers regarding overdue invoices and reconcile customer accounts as needed. Process Sales Information Sheets (SIF's), credit applications, and credit reference checks for management approval. Review credit holds and approve shipments of orders. Answer incoming calls and set up/maintain department and customer files. Generate various month-end reports. Process general ledger adjustments. Identify and handle prepaid order conversions as needed. Process customer refund checks. Generate manual invoices/proformas as requested. Backup responsibility to the Credit Support Clerk position. Research and resolve customer disputes. Provide customer credit information or rating on request to other trade companies. Keep accurate notes within CRM documenting all credit collection activity. Job description Credit & Collections Administrator to focus on the efficient collections of past-due receivables and general administration of customer accounts. You will collaborate with National Accounts and Chains departments and support outside territory sales.