Contractor- Customer Service
Hire Talent
Customer Support
Duration: Through September 30, 2025
Location: St Louis MO
We are looking for a Customer Service Representative to support our Federal Program Agency (FPA) customers and supplier customers who use the Internet to access several Treasury applications. As our Customer Service Representative, you will report to a manager and assist users with troubleshooting issues that are preventing them from accessing the site and obtaining expected results. The Representative will also provide support for granting access to the applications once the required documentation is received.
Responsibilities
- Provide customer support using phone and email
- Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
- Provide technical problem-solving for web browsers
- Troubleshoot the source of issues affecting the customer's ability to access the application and respond accordingly
- Use customer relationship management tools to document the problems and resolution of each contact
- Support annual user access recertification efforts for Treasury applications
- Decipher diagnostic reports
- Process daily application audit reports and analyze results
- Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints
Qualifications
- Bachelor's Degree or commensurate experience
- 2+ years' experience providing customer service support; preferably in a call center
- Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
- Excellent customer service skills required to meet customer service quality measures
- Use analytical skills for troubleshooting and trend analysis
- Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
- Experience implementing and improving processes
- Excellent verbal and written communication skills
- Experience effectively training customers or coworkers is recommended
- Bilingual in Spanish is preferred
- Position requires US Citizen or lawful permanent resident with three or more years of US residency
- Position in On-Site in St Louis
Vacancy posted 16 hours ago
Similar jobs that could be interesting for youBased on the Contractor- Customer Service in Saint Louis, MO vacancy
- ...A customer service organization in St. Louis is seeking experienced customer service professionals for an Independent Contractor position. This role requires a minimum of 6 months telephone experience and proficiency in typing at least 40 words per minute. Agents will...For contractorsRemote work
ACD Direct
Saint Louis, MO1 day ago - ...agency is seeking a motivated Appointment Setter / BDR in St. Louis, MO. This fully remote role focuses on cold calling restoration contractors and booking appointments. Ideal candidates are self-motivated team players with strong communication skills and a knack for...For contractorsRemote workFlexible hours
Vinnie Mac
Saint Louis, MO1 day ago - ...in St. Louis, MO. Our office is open M-F 9-5. We look forward to speaking with you! State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all...For contractorsWork at office
Tom Bond - State Farm Agent
Saint Louis, MO3 days ago - ...Pro Customer Service/Sales | Home Depot The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of...For contractors
Home Depot
Brentwood, MO1 day ago - ...Job Description ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project... ...and active during previous projects. As an Independent Contractor with ACD Direct, you will be providing your skills, expertise...For contractorsWork from home
ACD Direct
Saint Louis, MO1 day ago $25 per hour
...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with... ...To Speaking With You State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are...For contractorsHourly payWork at officeJustin Lumsden - State Farm Agent
Saint Louis, MO16 hours ago$50k - $70k
...vital to our daily business operations and customers' success. You grow our agency through... ...marketing relevant products and services. We are looking for someone that specializes... ...planning State Farm agents are independent contractors who hire their own employees. State...For contractors$50k - $70k
...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with... ...you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are...For contractorsWork at officeDane Huxel - State Farm Agent
Saint Louis, MO4 days ago$23 per hour
...About the Role Builders Stair Supply is seeking experienced Customer Service / Sales Representatives with a background in the construction... ...building materials, or trades industry. This role supports contractors, builders, and homeowners with staircase components and installation...For contractorsHourly payFull timeMonday to FridayFlexible hoursBuilders Stair Supply, Inc
Saint Louis, MO9 days ago$30k - $60k
...Licensed Insurance Customer Service Location: SAINT LOUIS, MO, 63108 Salary: $30000.0 - $60000.0/year Experience: 1 Year(s) Position... ...process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of...For contractorsWork at office- ...Insurance Office of America seeks a Senior Account Manager for a fully remote role focused on Contractors and Construction. You'll manage a book of business, ensuring client satisfaction and resolving complex issues. Qualifications include 5+ years of experience, active...For contractorsRemote work
Insurance Office of America
Saint Louis, MO1 day ago $31k - $47k
...Licensed Insurance Customer Service Location: Brentwood, MO, 63144 Salary: $31000.0 - $47000.0/year Experience: 1 Year(s) Position... ...process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of...For contractorsHourly payWork at office$21.74 per hour
...alarms Why Join the Team? Hudson Services, a division of American Security & Investigations... ...security consultant and security contractor in the St. Louis and surrounding area.... ...and security professionals that bring a customer service mindset to all of our duties. Our...For contractorsDaily paidPart timeLocal areaHudson Services
Saint Louis, MO3 days ago$50k - $70k
...Customer Relations Representative - State Farm Agent Team Member As a Customer Relations... .... Your attention to detail, customer service skills, and desire to help people make you... ...State Farm agents are independent contractors who hire their own employees. State Farm...For contractors- ...for the role of Insurance and Financial Services Position - State Farm Agent Team Member.... ...value-based conversations and remarkable customer experience. If you are a motivated self-... ...is with a State Farm independent contractor agent, not with State Farm Insurance Companies...For contractors
$50k - $70k
...value-based conversations and remarkable customer experience. If you are a motivated self... ...needs, and market appropriate products and services. As an Agent Team Member, you will... ...position is with a State Farm independent contractor agent, not with State Farm Insurance Companies...For contractorsFull time$50k - $100k
...vital to our daily business operations and customers' success. You grow our agency through... ...marketing relevant products and services. Class clowns and fun people need only... ...you! State Farm agents are independent contractors who hire their own employees. State Farm...For contractors$16 - $18 per hour
...Security Officer at Hudson Services, a subsidiary of American Security & Investigations... ...dedicated security consultant and security contractor in the St. Louis and surrounding area.... ...and security professionals that bring a customer service mindset to all of our duties. Our...For contractorsHourly payDaily paidFull timePart timeLocal areaHudson Services
Saint Louis, MO23 hours ago$16 per hour
...hour shifts with 1-hour unpaid lunch Pay Rate: $16/hour (W2 contractor) Position Overview The Support Desk Specialist... ...phone, chat, and ticketing systems while maintaining a strong customer service experience. This is an entry-level Tier 1 support role, ideal...For contractorsFull timeContract workTemporary workRemote workMonday to FridayShift workRotating shiftApex Systems
Saint Louis, MO3 days ago- ...construction since 1907, is hiring a Data Services Coordinator for the St. Louis, MO office... ...Company has been a leading mechanical contractor in the St. Louis and Denver markets that... ...technicians/subcontractors and clients to keep customer base Source vendors to provide needed...For contractorsFor subcontractorWork at office
- ...enthusiasm to our team and make a real impact. Tired of retail customer service? Come put those skills to work 9a to 6p with no weekends!... ...and proactively engage with our small business members (contractors and flooring store owners), ensuring timely updates and efficient...For contractorsWork at officeRemote workMonday to FridayFlexible hours
CCA Global Partners
Saint Louis, MO16 hours ago $40k - $50k
...vital to our daily business operations and customers' success. You grow our agency through... ...marketing relevant products and services. Grow your career as you better your community... ...! State Farm agents are independent contractors who hire their own employees. State...For contractorsWork at officeFlexible hours- ...Description Are you looking to use your customer service skills in a role where you can see that you are making a difference in people... ...with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement...For contractorsLocal areaImmediate startRelocation package
Liberty Mutual Insurance
Saint Louis, MO3 days ago $22 per hour
...This position includes both formal training and hands-on opportunities across various functions including sales, logistics, and customer service. The ideal candidate will possess effective communication skills, a valid driver's license, and be either pursuing or have...For contractorsHourly payTraineeship$40k - $52.5k
...Join Our Dream Team as Customer Service Manager – State Farm Agent Team Member! Are you a master multitasker with a knack for keeping... ...encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are...For contractorsWork at officeWeekend workIan Minnigerode - State Farm Agent
Saint Louis, MO2 days ago- Company Description One of ENR’s top 600 specialty contractors in the United States, Coatings Unlimited Inc. is a family‑owned industrial... ...We combine ongoing innovation and expertise with unmatched customer service to deliver high‑quality services and long‑term customer...For contractorsFull timeFor subcontractorWork at office
$30 per hour
...Work From Home as a Customer Service Professional (CSP) with Biz Delegation Services, LLC! We are a digital marketing and outsourcing company... ...Saint Louis, MO. We are committed to connecting Independent Contractors with amazing, legit, and flexible remote opportunities so...For contractorsHourly payFull timePart timeSeasonal workImmediate startRemote workWork from homeHome officeLong distanceFlexible hoursBizdelegation
Saint Louis, MO1 day ago- ...located in St. Louis, MO. Our office is open M-F 9-5. We Look Forward To Speaking With You! State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make...For contractorsWork at office
$60k - $90k
...vital to our daily business operations and customers' success. You grow our agency through... ...marketing relevant products and services. Grow your career as you better your community... ...! State Farm agents are independent contractors who hire their own employees. State...For contractorsWork at office- ...and maintain long-term relationships with end users, general contractors, and key stakeholders • Collaborate with AV design engineers... ...Identify opportunities to expand AV scope, upgrades, and additional services within existing accounts • Track account activity, pipeline...For contractorsWork at office
HireSparks AV Recruiting
Saint Louis, MO2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Contractor- Customer Service. Be the first to apply!
Related searches
- driver delivery independent contractor cargo van Saint Louis, MO
- building contractor Saint Louis, MO
- IT contractor Saint Louis, MO
- delivery driver contractor Saint Louis, MO
- information technology contractor Saint Louis, MO
- low voltage contractor Saint Louis, MO
- independent contractor delivery driver Saint Louis, MO
- nurse contractor Saint Louis, MO
- truck contractor Saint Louis, MO
- general contractor Saint Louis, MO