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Guest Services Representative | Part-Time | Mullet Arena

$17 per hour

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Guest Services Representative

A Guest Services Representative is an on-call, per-event employee who will act as the primary provider of direct service to guests as they are entertained at the Mullett Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Representatives may support Guest Services roles in the following areas: usher, ticket taker, and/or door guards.

This role will pay an hourly wage of $17.00.

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until September 11, 2026.

Responsibilities

  • Provide exceptional customer service and assistance to all guests
  • Greet and scan tickets as guests enter the building
  • Greet and usher guests to their seats
  • Provide directional assistance to guests throughout facility
  • Control and monitor all access to all restricted areas for events
  • Provide a safe and secure environment for Mullett Arena
  • Report actual/suspected violations of Mullett Arena policies, procedures, rules, or regulations to your supervisor.
  • Complete an incident report on a timely basis, as required
  • Ensure emergency exits are clear at all times, and assist guests with any needs exit safely
  • Act as a member of the emergency evacuation team by directing guests to emergency exits
  • Move around to various positions/locations as event needs
  • Hand out materials to guests as needed for events
  • Follow all event procedures and safety standards
  • Provide excellent customer service assistance to all clients
  • Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information.
  • All other duties assigned by Event Manager, Event Coordinator, and or Supervisor

Qualifications

  • High school diploma or equivalent preferred
  • Must have demonstrated ability to function in a fast-paced, high-pressure environment
  • Customer service experience and exceptional customer service and communication skills.
  • Comfortable working with the public with an outgoing and friendly personality
  • Ability to communicate clearly and concisely.
  • Ability to work both independently and as part of team, remaining flexible in your role
  • Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
  • Ability to work a minimum of 2 events per month at the Mullett Arena.
  • Ability to stand in one location for extended periods of time.
  • Ability to occasionally be required to lift and/or move heavy objects.
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Vacancy posted 7 hours ago
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